Customer Reviews for 3M - Precise Mouse Pad with Gel Wrist Rest, Optical Mouse Performance, Battery Saving Design, 6.8" x 8.6", Vertex - Gray
Customer Rating
1
3M Engineering needs to perfect this product
on December 15, 2022
Posted by: magnafina
from Henderson, Nevada
This is a great mousepad design, but it warps in weeks. I live in Southern Nevada so I think the Mojave climate is too dry for them as currently designed. I would be grateful if the incredible engineers at 3M (I mean that) would put their minds together and make this mousepad warp-proof. Thank you!
Response from 3m.comBy 3M Brand, PACE Social Care, December 21, 2022
Hello! We are sorry to hear of the trouble. Please connect with our support team directly at 1-800-332-7483 Mon-Fri 8am-4:30pm CT, so we can gather more details and determine how we may assist you further. Please provide reference # 37574609 when you call. We look forward to hearing from you!
Have mine for 6 years now. Yes, it bowed as well, but it does not seem to be a problem. Cannot work without it anymore. Wrist rest is just perfect. Pad area is a little hard to clean.
Sadly, this happens over time well outside the warranty period. Mine is older but still in pristine condition. I use it backwards simply for the wrist rest. The pad is useless.
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Workspace Brand, PACE Social Team, September 17, 2021
Thank you for your review and providing your concerns. It sounds like our mouse surface had served you well and we are sorry that you are now having trouble with it. We are happy to forward your feed back on to help with any future improvements. If you need any further assistance with our Workspace product, please reach out to our team at 1-800-332-7483 Mon-Fri 8:00-4:30 CT and provide them with case 26947650.
I have purchased this pad several times but disappointed in the latest one that started bowing after 6 months. It took me a while to figure out this was the issue of my mouse skipping and I didn't ask for a swap within the 1-year time frame so I'll need to purchase another.
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Brand, PACE Social Team, July 1, 2021
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-332-7483 Mon-Fri 8am-4:30pm CT and reference Case 24915473. Thanks again, and we look forward to your call.
Loved it until the white gel oozed out on my wrist & desk. I keep putting black duct tape on it but it eventually oozes out at the edges. It did last about a year though.
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Ergonomics, Social Care, September 15, 2017
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-332-7483 Mon-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.