There was an issue with one of the letters on our engraving and it is visibly obvious. I submitted a ticket but have yet to hear back.
Response from StanleyBy Lizo M., Stanley Support, March 15, 2026
Hi MK, thank you for bringing this to our attention. We're sorry to hear the engraving didn’t come out quite right - especially when the personalized touch was meant to make your Stanley extra special. We’re also sorry that you felt unsupported when you reached out; that’s certainly not the Stanley standard.
We’ve just sent you an email so we can reconnect and make this right, and we’d truly love to hear back from you when you have a moment.
I’m not a pink person, but now I want one. This Stanley is for my daughter in law ordered Cherry Blossom and engraved name I’m very well pleased with the results.