Customer reviews from tcl.com
TCL - 250 Sq. Ft. 6,000 BTU SACC Smart Portable Air Conditioner - White
Average customer rating
4.3
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
12
4 Stars
6
3 Stars
0
2 Stars
0
1 Star
2
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for TCL - 250 Sq. Ft. 6,000 BTU SACC Smart Portable Air Conditioner - White
Customer Rating
5
Would recommend
on March 15, 2024
Posted by: vlynns7
[This review was collected as part of a promotion.] We enjoy the smart portable ac. It works as it should and cools the room as expected. The noise level isn’t terrible on this unit and definitely something you can handle.
Response from tcl.comBy Brandon TCL Customer Support, March 15, 2024
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Quiet but power AC
on March 15, 2024
Posted by: sarahartemizahunn
[This review was collected as part of a promotion.] The 5000 BTU (8,100 BTU ASHRAE) Smart Portable AC in white is a great air conditioning unit that I would highly recommend. The smart features make it incredibly easy to control the temperature and settings from any of my smart devices, which is a huge convenience, saves money, and is energy efficient. The white design is sleek and it blends in with most any decor. I was also pleasantly surprised by how powerful yet quiet the unit is . It easily cooled down my bedroom in minutes…which is huge living ing southern Arizona! Overall, I am extremely satisfied with this product and would definitely recommend it to anyone in need of a reliable and efficient portable AC unit. I can’t wait to use it this summer!
Response from tcl.comBy Brandon TCL Customer Support, March 18, 2024
Thank you for your review! We are very happy that you are enjoying your AC. Hope that you are able to sit back, relax, and stay cool to beat the heat! At TCL we strive to help our customers have a great experience.
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
1
on September 26, 2025
Posted by: Unsatisfied customer
Do not buy. Stopped blowing cold air in less 4 months. TCL provided no help.
No, I would not recommend this to a friend.
Response from tcl.comBy Alison TCL Customer Support, September 26, 2025
Hi,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our air conditioners are carefully designed and engineered to give our customers years of comfort. Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is evidence that the Product is within the warranty period must be presented to obtain warranty service. You can visit https://www.tcl.com/us/en/warranty/air-conditioner-warranty for more specific warranty questions regarding warranty service. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our air conditioners are carefully designed and engineered to give our customers years of comfort. Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is evidence that the Product is within the warranty period must be presented to obtain warranty service. You can visit https://www.tcl.com/us/en/warranty/air-conditioner-warranty for more specific warranty questions regarding warranty service. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
1
blows cold, terrible connection design
on April 29, 2026
Posted by: ccee
the hose connector is so poorly designed, you'll spend every day trying to reconnect the flimsy plastic hose inside the flimsy plastic slot and trying to keep it together as you slot it in you try to wedge it into your window, only for it to disassemble itself an hour later.
No, I would not recommend this to a friend.
Response from tcl.comBy Liz TCL Customer Support, April 29, 2026
Hi ccee,
Thank you for taking the time to share your feedback. We’re sorry to hear about the trouble you’ve experienced with the hose connector and understand how frustrating it can be when components don’t stay securely in place as expected. Please note that the unit is designed and engineered for secure assembly when installed according to the provided instructions, including proper fitting of the hose connector and window kit. If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a brief description of the issue, and one of our support specialists will get back to you as soon as possible. Thank you,
TCL Customer Support.
Thank you for taking the time to share your feedback. We’re sorry to hear about the trouble you’ve experienced with the hose connector and understand how frustrating it can be when components don’t stay securely in place as expected. Please note that the unit is designed and engineered for secure assembly when installed according to the provided instructions, including proper fitting of the hose connector and window kit. If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a brief description of the issue, and one of our support specialists will get back to you as soon as possible. Thank you,
TCL Customer Support.
Written by a customer while visiting tcl.com