Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A32 5G 64GB (Unlocked) - Awesome Black
Average customer rating
4.3
(958 Reviews)
Rating breakdown 958 reviews
5 Stars
551
4 Stars
260
3 Stars
90
2 Stars
29
1 Star
28
60%of customers recommend this product.
(
58 out of
97)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A32 5G 64GB (Unlocked) - Awesome Black
Customer Rating
5
this is aweomse
on October 19, 2021
Posted by: dH NYC
from ny ny
Expertise:Expert
pretty phone offered in awesome black. best shade of black ive ever seen so yes it is very awesome indeed.
big screen is awesome also.
. 1. the predictive word function is always inaccurate.
2. the cursive writer is use less.
. 3. autocorrect changes words behind my back constantly so i always have to correct the autocorrect.
4. its not adaptive. The words choices are irrelevant.
5. the image editing software ha.
6. attaching an image to an email is no longer easy.
big screen is awesome also.
. 1. the predictive word function is always inaccurate.
2. the cursive writer is use less.
. 3. autocorrect changes words behind my back constantly so i always have to correct the autocorrect.
4. its not adaptive. The words choices are irrelevant.
5. the image editing software ha.
6. attaching an image to an email is no longer easy.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
All good ...better than advertsed
on August 20, 2021
Posted by: Phone boy
from San Diego, CA
Expertise:Intermediate
I got this phone as an upgrade when my carrier went to 5g.phone is clear,, 5g reception is solid and the multiple cameras are fun.. Battery life is great. Fingerprint and face recognition work well.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
5g more like 0g
on September 26, 2021
Posted by: Disappointed
from Ohio
5g doesn't connect and when does it's super slow and if your out and about in the countryside you can forget about internet access because the 5g doesn't shut off dial up is more efficient than this smart phone
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Needs a lot of work1
on October 29, 2021
Posted by: ClockworkOrange
from Central NY
Expertise:Expert
I purchased a Galaxy A32 after my Pixel 3 stopped charging in Aug '21. Every day I have owned this phone it has found a new way to irritate and vex me.
-Fingerprint sensor is horrible. No, really, Samsung should be ashamed of this sensor, it is really, really bad.
-WiFi drops for no apparent reason. At first, I thought it was a weak signal issue but no, I can be standing right next to a wifi AP and the good old A32 will just drop the wifi connection and complain it will reconnect when "signal quality improves." Never had this issue with any Pixel or iPhone I've owned.
-Caller volume on phone calls is a joke. I have excellent hearing but understanding what a caller is saying to me on the A32 is almost always impossible (unless I'm in a room that is dead silent). As a result, I have to put most of my calls on speaker and I end up looking like a tool to anyone around me.
-GPS is also horrible. I'm an avid cyclist and use the Ride With GPS app quite a bit. It was absolutely fine on my Pixel and iPhones but of course, the A32 drops the GPS signal during a ride for no apparent reason. It also has the same connection dropped issues with Google maps when driving.
- Phone randomly reboots. I first i thought it was performing OS updates but the reboots occur so often (once or twice a week) that I'm fairly certain that is not the case. I don't know what this crazy phone is doing.
-WiFi drops for no apparent reason. At first, I thought it was a weak signal issue but no, I can be standing right next to a wifi AP and the good old A32 will just drop the wifi connection and complain it will reconnect when "signal quality improves." Never had this issue with any Pixel or iPhone I've owned.
-Caller volume on phone calls is a joke. I have excellent hearing but understanding what a caller is saying to me on the A32 is almost always impossible (unless I'm in a room that is dead silent). As a result, I have to put most of my calls on speaker and I end up looking like a tool to anyone around me.
-GPS is also horrible. I'm an avid cyclist and use the Ride With GPS app quite a bit. It was absolutely fine on my Pixel and iPhones but of course, the A32 drops the GPS signal during a ride for no apparent reason. It also has the same connection dropped issues with Google maps when driving.
- Phone randomly reboots. I first i thought it was performing OS updates but the reboots occur so often (once or twice a week) that I'm fairly certain that is not the case. I don't know what this crazy phone is doing.
I'm going limp along with this Galaxy A32 for a few more months because I really don't want to spend any more money. But I will be in the market for a new phone come the holidays.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 3, 2021
Hello ClockworkOrange, thank you for sharing this detailed review. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001559/) to an article that will help you troubleshoot Wi-Fi connection issues. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001575/) to an article that will help you troubleshoot the GPS signal being lost. Here is another link (http://www.samsung.com/us/support/troubleshooting/TSG01001475/) to an article that will help you troubleshoot the phone rebooting repeatedly. In order for us to look further into your concerns about the fingerprint sensor and call volume, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143848201
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143848201
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Good Smartphone
on September 23, 2021
Posted by: PurpleRoses
from SoCal
Expertise:Intermediate
This is my 3rd Samsung Smartphone. Overall it is a Good, Budget Friendly Smartphone! Pros: I like the 64 GB, that provides plenty of room for lots of Apps.; Fast Processing Speed; that it came out in 2021; & it's long Battery Charge. Cons: 1) There are Many Samsung Apps that are duplicates of other Apps I already use (Web Browser, Calender, Keyboard, Photo Gallery, etc...). But you Can't DISABLE Samsung Apps. 2) To access the Apps, in Settings, you have to scroll down almost to the bottom of the menu. That's the thing I use the most in Settings; so it's frustrating. 3) The Screenshot feature is rather difficult to use, for someone like me, with a Fine Motor finger Disability. You have to press 2 things at the same time. I find it extremely difficult, considering I take several Screenshots daily! 4) One of the 3 Basic directional Functions (at the bottom of the screen), the All Open Apps button. My last smartphone had the capacity to individually Close each Open App; I really liked that! I could listen to music, while closing a game, & opening my email. But the A32 Doesn't Have That Capability! If I want to keep listening to music, while going from one App to another, they All Have to Stay Open. That ultimately causes my Battery Charge to Run Down much Faster! These 4 cons are why I rated this smartphone 3/5 Stars!
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible contact! Waste of money
on September 30, 2021
Posted by: Anonymous
Expertise:Intermediate
I had to restart this piece of garbage four times already and I didn't even get it three months ago! It also heats up whenever I play games on it. I started to get worried that it would overheat!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Aggravating
on November 17, 2021
Posted by: Mad lady
from Philadelphia
Expertise:Expert
I've only had the phone for about 3 weeks and at first it was okay but lately I can't use my PIN to get in it will not recognize my fingerprint it says actually pushing buttons by itself this is ridiculous I, probably going to have to go back to the store
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 18, 2021
Hello Mad lady, thank you for reaching out. I understand how frustrating this must be. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143897438
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143897438
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Okay Phone
on December 15, 2021
Posted by: ldb2545
from Rice, VA
Expertise:Intermediate
My husband and I both purchased this phone 4 months ago. Have to restart the phone often either because it doesn't have service or it cuts off on its own randomly, once restarted usually it will start working again. When it is working as it should it is a good phone!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 16, 2021
Hello ldb2545, thank you for bringing this to our attention. I understand how frustrating this must be for you and your husband. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the poor signal. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01002035/) to an article that will help you troubleshoot the phone unexpectedly powering off. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143988398
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143988398
^Elizabeth
Written by a customer while visiting Samsung US