Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A32 5G 64GB (Unlocked) - Awesome Black
Average customer rating
4.3
(958 Reviews)
Rating breakdown 958 reviews
5 Stars
551
4 Stars
260
3 Stars
90
2 Stars
29
1 Star
28
60%of customers recommend this product.
(
58 out of
97)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A32 5G 64GB (Unlocked) - Awesome Black
Customer Rating
3
Good but not great
on March 13, 2022
Posted by: BGSU
i really want to love this phone but the more i use it, the less i like it. when i first bought this to replace a 5 year old moto g4 i was thrilled with the speed and battery life however now i am finding all the flaws. my biggest gripe, and had i known in advance i would not have bought this phone, is the main 48 mp camera cannot be zoomed in! the camera also defaults to the last setting used instead of a predetermined setting so if you take a picture using the 48 mp then want to take a quick picture and zoom in you need to change the settings, possibly missing the photo op. also, the power/sleep button is located under the volume rocker which is the revers of most phones where power/sleep is on top with volume below.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Debra, Social & Commerce, November 16, 2022
Hi BGSU, thanks for taking the time to review your Samsung Galaxy A32 5G. We value your feedback as it allows us to remain committed to constant innovation and improve on the design and functionality of our products. Your camera settings can be easily customized to your personalized specifications to save your predetermined setting of choice so that you never miss that perfect photo opportunities in life. Please reach out to Samsung Support for further assistance and troubleshooting. I have included those links below for your convenience. Don’t hesitate to reach out to Samsung Support if you have an additional feedback or questions. Thank you for being a valued Samsung customer. – Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
2
Im confused on how my phone is smaller than reg.
on July 23, 2021
Posted by: Jen1
from VA
Expertise:Beginner
I bought the A32 "5G" and unfortunately it was smaller than any other A32. When i went to activate it there were so many failures and when i chose my accesories none of them fit my A32
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 26, 2021
Hello Jen1, thanks for reaching out. I understand why this would be confusing. This phone has a main display size of 6.5" / 6.4". ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Poor wifi reception
on August 29, 2021
Posted by: Bert
from Philadelphia PA
Expertise:Expert
Device has poor wifi reception won't pickup nearby available networks when other devices in same household will. Tried everything reset network connection to factory reset still has same problem
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 21, 2021
Hello Bert, thank you for reaching out. I know how hard you've tried to resolve this matter. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001559/) to an article that will help you troubleshoot Wi-Fi connection issues. If you are still having trouble, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143722054
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143722054
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT PURCHASE!!
on September 30, 2021
Posted by: Spicyeyes930
from Los Angeles
Expertise:Expert
I bought this phone for myself and my son. NEITHER of the devices function properly. They don't connect well to the mobile network! I had to change it from 5G to 3G in order for it to function at all. The phones do not download images in text. Has major difficulty connecting! The whole phones ability to function is nonexistent! I love love love Samsung phones and have used them for years, but by far this is the worst phone invented by Samsung!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Phone Model STAY AWAY
on January 16, 2022
Posted by: Mad at u
from Tennessee
Expertise:Intermediate
I bought the original phone back in May without much thought into and have regretted it since. It constantly stays in emergency calls only mode. It will end a call and do it even though you're not moving. They've sent replacements and all the same. Can't even use the memory card on it appropriately. Buy an iPhone you won't be sorry.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 19, 2022
Hey there, thank you for sharing your experience with us. If I were in your position, I would be upset too. I can see how hard you've tried to get this resolved. We would definitely like to look further into this matter for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144092037
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144092037
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
I wanted to like this phone
on February 10, 2022
Posted by: RobbieK
from Fort Worth, TX.
Expertise:Expert
It loses network connection and wifi connection constantly. Talk to text and "Ok Google" is hit or miss, mostly miss. Anything that goes wrong, you can't just back out, the phone has to be restarted. The upside, the camera is decent.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 11, 2022
Hello RobbieK, thank you for reaching out. I know how hard this must be for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144175436
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144175436
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
This phone has serious WiFi issues.
on September 8, 2021
Posted by: Greg
Expertise:Expert
Can barely pickup wifi in my house when my other 20 devices are perfectly fine. Stay away from this device if you use wifi.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
What a nightmare
on October 29, 2021
Posted by: Shadow
from Oklahoma
Traded in my 8s as I was told that bigger screen and 3 cameras plus 5g was an upgrade. Huge mistake. This phone is problematic at best. Should have researched phone before giving up my 8s. Now I'm stuck with this crappy phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 2, 2021
Hello Shadow, thank you for sharing your experience. I know how this must feel. We would definitely like to look into any issues you may be having. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143846592
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143846592
^Elizabeth
Written by a customer while visiting Samsung US