Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A32 5G 64GB (Unlocked) - Awesome Black
Average customer rating
4.3
(958 Reviews)
Rating breakdown 958 reviews
5 Stars
551
4 Stars
260
3 Stars
90
2 Stars
29
1 Star
28
60%of customers recommend this product.
(
58 out of
97)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A32 5G 64GB (Unlocked) - Awesome Black
Customer Rating
5
I like the phone
on March 13, 2023
Posted by: Vincent46
[This review was collected as part of a promotion.] I use the phone for work streaming and watching movies and TV
Written by a customer while visiting Samsung US
Customer Rating
3
It's a great phone, but it loads slow.
on March 13, 2023
Posted by: SIERRA
[This review was collected as part of a promotion.] I love my phone but I've had it for almost 2 years and now it's very slow and doesn't load things fast.
Response from Samsung USBy Debra, Social & Commerce, March 14, 2023
Hi there Sierra, thank you for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A32 5G. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Do you remember if your phone's software has been updated recently? I have included a link below with your software update, for your convenience. Please make sure that your phone's software has been updated with the most current version of software. If you would like further assistance after updating your phone, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Best bang for your $!
on March 13, 2023
Posted by: Andyram
[This review was collected as part of a promotion.] Device is packed with features
May not look expensive with plastic case, feel, but has all the functionality and features you can ask for the price point!
And oh it's 5G capable too...
May not look expensive with plastic case, feel, but has all the functionality and features you can ask for the price point!
And oh it's 5G capable too...
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and quality.
on March 13, 2023
Posted by: Kanvict
[This review was collected as part of a promotion.] Gaming, social media, YouTube and calling & texting.
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is mid.
on March 13, 2023
Posted by: Brandonjet23
[This review was collected as part of a promotion.] I haven't had this phone for a long time and it's slow. Takes about 5 to 8 seconds to open an app. It wasn't like this from start but over time it got really slow. After about 4 months it started losing battery percentage super quick and would take a while to open apps. If you get this phone as a temporary it's great! If you plan on having it for awhile I'd suggest looking at a new phone.
Response from Samsung USBy Debra, Social & Commerce, March 15, 2023
Hello Brandonjet23, thank you for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A32 5G. We appreciate your honesty as we strive to improve the functionality and design of our product line as we remain committed to constant innovation. It is our goal for our customers to feel like they are having the most magnificent experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Have you had the chance to keep your phone's software updated? I have included the link with your device's software update below for your easy access. Please ensure that your device's software has been updated with the latest version of software. I have also included a few links to help you extend your phone's battery life. Be sure to check them out when you have some more free time. Please feel free to reach out to Samsung Support if you would like further assistance, if you would like to share any other feedback with us, or if you would like assistance with troubleshooting your devices. Thank you for being a staunch Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on March 13, 2023
Posted by: Lukashess120
[This review was collected as part of a promotion.] Good for calls and streaming and has an amazing camera
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone so far
on March 13, 2023
Posted by: Grandma2u
[This review was collected as part of a promotion.] I use my phone for everything. From pictures to Alexa. I won't ever have any phone other than a Galaxy.
Written by a customer while visiting Samsung US
Customer Rating
3
Good work phone but, less features
on March 13, 2023
Posted by: MichiDan
[This review was collected as part of a promotion.] This phone is great for work and your basic necessities. It does not have wireless charging, or ability to keep calls. It's a decent smartphone, but just less frills. Same phone plan same Wi-Fi same everything but this phone seems to drop calls versus my Samsung Galaxy note 20 ultras.
Response from Samsung USBy Debra, Social & Commerce, March 21, 2023
MichiDan, thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy A32 5G. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the best experiences while using our products. At Samsung, our products have a warranty for manufacturing defects in materials and workmanship on our products, linked below. If you're in the market for a new device that offers you wireless charging capabilities, I would recommend taking a look at the Galaxy S23 Series, Galaxy Z Flip 3 and 4, Galaxy Z Fold 3 and 4, Galaxy S22 Series, Galaxy S21 Series, and the Galaxy S20 Series to name a few devices. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Check out the Samsung article titled, "Issues with mobile network connection on Samsung phone or tablet" for some great troubleshooting steps that you can do in the comfort of your own home. Please feel free to reach out to Samsung Support for further assistance. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US