Customer reviews from Western Digital
Western Digital - WD 20TB My Book Duo Desktop RAID External Hard Drive 256-Bit AES Encryption - USB 3.2 Gen1 (WDBFBE0200JBK-NESN) - Black
Average customer rating
2.8
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
4
4 Stars
1
3 Stars
3
2 Stars
3
1 Star
5
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Western Digital - WD 20TB My Book Duo Desktop RAID External Hard Drive 256-Bit AES Encryption - USB 3.2 Gen1 (WDBFBE0200JBK-NESN) - Black
Posted by: WLE Inc 1
Verified Purchase:Yes
This is an exceptional external drive, quick and reliable. I use this for all my storage instead of buying more drive space from Apple. This is affordable and easy to hook up.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Do Not Buy This Product
on January 11, 2025
Posted by: Farzinmusic
Do not buy this product, be away from that , i bought 2 pair of this product , one of them shows raid issue and finally all data gone, the second one makes some delay on my music softwares and after took it away and bought a new other brand buy with good quality all problems solved, do not buy this trash
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, August 8, 2025
Hi, We are sorry to hear about your experience. This is not the quality we aim to provide. Please contact our support team directly at https://support-en.wd.com/app/askweb so we can assist you with troubleshooting or replacement options. We're here to help and ensure that your issue is resolved as quickly as possible.
Written by a customer while visiting Western Digital
Customer Rating
4
the best direct attached storage opotion.
on February 10, 2024
Posted by: Snickles
this is a good product. you must be-careful not to unplug this unexpectedly or you will get the orange flashing light. there are a few ways to fix this issue. one way is to power it off and unplug the unit. pull out one of the hard drives. replace it with an empty hard drive. then hook it back up and turn it back on. the unit should be flashing orange again but this time you can use your software to rebuild the raid array.
a second way i was able to fix this unit was after powering off the unit. unhook the unit. swap the 2 hard disk drives around so the drive in the first slot is now in the second slot. put the unit back together and turn on the orange light will be flashing. the software should tell you it needs to rebuild the raid array this .your data is accessible at this time but it will show you it is rebuilding the array. for either option wehen the array is finished rebuilding the unit will now have the white light and will be back to normal. you will not loose any data. i prefer option 1. if you are storing files that you just cant afford to loose then buy an extra matching hard disk drive you will thank mea latter it will be worth the money. this is the best option for a direct attached storage that i have found.
a second way i was able to fix this unit was after powering off the unit. unhook the unit. swap the 2 hard disk drives around so the drive in the first slot is now in the second slot. put the unit back together and turn on the orange light will be flashing. the software should tell you it needs to rebuild the raid array this .your data is accessible at this time but it will show you it is rebuilding the array. for either option wehen the array is finished rebuilding the unit will now have the white light and will be back to normal. you will not loose any data. i prefer option 1. if you are storing files that you just cant afford to loose then buy an extra matching hard disk drive you will thank mea latter it will be worth the money. this is the best option for a direct attached storage that i have found.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Unreliable Due to EnclosureSingle Point of Failure
on August 15, 2023
Posted by: RALJ
The main circuit board failed along with one of the two drives. Had it set to RAID 1 (Mirrored). WD tech support said nothing can be done except to buy a new enclosure and put the other working mirrored pair into the new enclosure. Since I purchased two of these units I was able to salvage the data from the working drive but will never buy again because of possibility of enclosure circuit board failure.
Response from Western DigitalBy SM OLS, August 17, 2023
Hello,
We're sorry to hear about your user experience with My Book Duo External Desktop Drives and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with My Book Duo External Desktop Drives and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
2
WD Drive Utilties is so bad
on April 20, 2023
Posted by: mi.ro
The hard drives are okay and good value for money. However, on my M1 Mac they crash a lot. The drive utilities software is very bad and I have older My Book Duos im not using, because the cause errors all the time. Data feels less save due to these problems.
Response from Western DigitalBy SM OLS, April 21, 2023
Hello,
We are sorry for the inconvenience and thank you for bringing this to our attention.
We recommend you to kindly let us know the complete issue in detail along with the error screenshot, so that the concerned team can help troubleshoot the issue and address the concern.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry for the inconvenience and thank you for bringing this to our attention.
We recommend you to kindly let us know the complete issue in detail along with the error screenshot, so that the concerned team can help troubleshoot the issue and address the concern.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Western Digital designed to fail.
on March 7, 2023
Posted by: John M
Western Digital hard drive backups Are designed to fail.
Response from Western DigitalBy SM OLS, March 10, 2023
Hello,
We are sorry to hear about your user experience with WD My Book Duo Hard Drives and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Book Duo Hard Drives and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: mmesgleski
Verified Purchase:Yes
Great RAID drive. I have it configured as a RAID 1. This is my third WD RAID - all still in operation.
Written by a customer while visiting Western Digital
Posted by: RK Productions
Verified Purchase:Yes
Noisy. Sounds like it's going to crash any moment. USB C port not recognized by computer's C port.
Response from Western DigitalBy SM OLS, August 11, 2022
Hello,
We're sorry to hear about your user experience with WD My Book Duo Desktop Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Book Duo Desktop Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital