Customer reviews from roku.com
Roku - Streamer Stick HD 2025 - HD Streaming Device with Voice Remote, Free & Live TV - Black
Average customer rating
4.9
(681 Reviews)
Rating breakdown 681 reviews
5 Stars
619
4 Stars
48
3 Stars
5
2 Stars
1
1 Star
8
91%of customers recommend this product.
(
115 out of
126)
Customer Reviews for Roku - Streamer Stick HD 2025 - HD Streaming Device with Voice Remote, Free & Live TV - Black
Customer Rating
5
Roku
on March 15, 2026
Posted by: John B
Everything you need is on it, very easy to operate it and picture quality is A-1.
Written by a customer while visiting roku.com
Customer Rating
5
Better than fire stick
on March 15, 2026
Posted by: Elizabeth T
For several years i had used the amazon fire stick then i got a tcl tv that comes with roku and at first i didnt like it but when i got used to it i found it was way better and their live tv is much better too … way more choices
Written by a customer while visiting roku.com
Customer Rating
5
Roku stick
on March 15, 2026
Posted by: Therese J
It was so easy to set up and comes with a roku voice and volume remote.
Put the stick in my HDMI 1 slot and poof I had roku running. When I signed into my Roku account it added all my streaming channels for me.
Put the stick in my HDMI 1 slot and poof I had roku running. When I signed into my Roku account it added all my streaming channels for me.
Written by a customer while visiting roku.com
Customer Rating
5
Still using Roku
on March 16, 2026
Posted by: KATHERINE N
Just got a new Roku stick to replace an older one. So easy to set up and all is working perfectly! Gives me enough free TV to satisfy me.
Written by a customer while visiting roku.com
Customer Rating
1
Better of buying a Fire Stick
on June 12, 2025
Posted by: Anonymous
from Virginia, VA
If I could give this a negative review I would. Just made the switch from Fire Stick to Roku and regretting it severely. First off, there’s no power button or voice control on the remote which you honestly don’t realize is an inconvenience until you don’t have it. Second, if you want to access the internet/use Google on a Roku you need to pay for it which is beyond stupid since that’s something you don’t need to pay for on, you guessed it, a Fire Stick. Honestly just to be petty too the noise that it makes when searching is more annoying as well. Overall, I would have NEVER gotten this if I knew how terrible it was going to be. Don’t waste your money!!!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, June 19, 2025
Hello Ramona, this is a bit unusual. Kindly note that the Roku 3960R Express is supplied with a standard remote control, whereas the new 3840R streaming stick is expected to be accompanied by a voice remote. I would appreciate it if you could verify the model number of your device by navigating to Home > Settings > System > About. If it does not match, we highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Good unit but requires additional power supply.
on September 16, 2025
Posted by: me101
from california
Plusses:
1. Small
2. Can be plugged in directly into TV, no HDMI cable required
3. Not IR: no need to aim the remote. (not explained in product description btw!).
Minuses:
1. Requires more power than previous unit. Many TVs do not provide enough power via their built-in USB port. To be fair, a longish USB cable is provided with the unit, but a separate power supply is not. Apparently it is included with the 4K stick model.
2. The remote sound volume control does not support sound bars: stull need separate remote
1. Small
2. Can be plugged in directly into TV, no HDMI cable required
3. Not IR: no need to aim the remote. (not explained in product description btw!).
Minuses:
1. Requires more power than previous unit. Many TVs do not provide enough power via their built-in USB port. To be fair, a longish USB cable is provided with the unit, but a separate power supply is not. Apparently it is included with the 4K stick model.
2. The remote sound volume control does not support sound bars: stull need separate remote
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku products are junk!
on December 30, 2025
Posted by: Allio
from NY
Roku products are junk! I just purchased a streaming stick and it broke after one month - the HDMI does not work after testing on multiple devices. Even worse is their customer service they transfer you through multiple people over two hour periods via chat (you cannot email them accordingly to their chat bots) and they are no help. I recently threw out a Roku TV that lasted two years. The streaming stick breaking this past month is the last straw. I will no longer be a customer. Beware, stay away, disposable electronics with even worse customer service! Is anyone else sick of the world of customer service via chat bots that are useless?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
The worst thing to happen to television!
on November 28, 2025
Posted by: Donamick
from Pa
Roku is the worst thing that could ever have happened to television! The people that run this are the most unprofessional people in business! They cut to commercials in the middle of sentences while you're watching a show! They cut to commercials in the middle of scenes! A 2-year-old knows better with no television experience! They've been showing the same three commercials since January. It's now December! I requested that they changed the commercials but they show them more because they're imbeciles! I'm dumping this platform and these people and going to figure out something else like going back to dish or different platform! But these people are not getting another penny off of me!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com