You’re kidding right??!! I’ve been waiting a month for a reply on how to return this. Several emails, a 40 minute on hold phone call. Gimme a break, y’all don’t give a flying.....and your covid excuse doesn’t hold water! Send me a return label PLEASE!
Response from weber.comBy WeberGrills, WeberGrills, July 10, 2020
Hello, our sincerest apologies about the delay from our support team! With significant increase to at-home dining this year we are experiencing much heavier than anticipated summer volume this year. However we have passed your feedback to our support team and they just reached out to you via email to assist you with your return!
Replaced the entire inside parts of my 2011 grill that we love and it fired right up! Greatly appreciate Weber's commitment to replacement parts for their customers and the environment. Highly recommend. Make sure you find your correct model when ordering and you should be highly satisfied.
This 10 year old grill cooks great - and looks like it was brand new. The quality of my Spirit grill is amazing. My brother has gone through 3 “less expensive “ grills in the same 10 years. Thanks for making a great product and providing awesome support.