I tried replacing the igniter on my grill and try as we might, we can't get this to work! Would love some guidance from Weber on this.
Response from weber.comBy Weber Grills, Consumer Care, October 2, 2023
Thank you for your feedback. We would like to follow up with you to provide the correct igniter kit for your model. Please be on the lookout for an email, thank you!
The ordering experience on the phone was excellent. The person who helped me was able to guide me to getting the exact replacement part, even though my grill is quite old. We got cut off, and he actually called me back to complete the order! The part arrived promptly, and I was able to install it easily using the instructions provided. I have a "good as new" grill now.
I ended up not ordering the part. When I saw the components, I realized it had a battery that I could not remember changing in the 10+ years I had the grill. Took out the old battery and saw some corrosion on it. Put in a new battery and the igniter worked like a charm. I recommend this product because the original is still going strong.
Part is out of stock. Don’t know when I’ll receive it. Meanwhile, I have no grill. It’s SUMMER!! I don’t think I need to explain how disappointed I am.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 25, 2023
Your feedback means a lot to us. We are very sorry to hear your igniter stopped working. We are here to help. Please look for an outreach email from us soon. Thank you!
Have grill for 15 years; parts always fit and grill is back working again. Weber is not cheap, but quality isn’t and availability of parts make it an excellent value.