Every time we have needed a part for our grill it has been so easy. Since this is the second time we've ordered this part (in many years) I had it down pat. When I had to use customer service it was a joy. Nobody made me feel stupid they just got me the info I needed. So glad we have a Weber and the staff that helps us keep it going.
Finely I got the right product but quality are so bad because the tried on plastic is very soft And I can’t tide to the surface of the platform
Response from weber.comBy Weber grills, Weber grills , August 29, 2020
Hello, we are sorry to hear about the disappointment with your new igniter kit. A 2-year warranty backs this unit. Please contact our support team if you have any questions!
While the search for the correct replacement part was a bit challenging on Weber’s site, I was finally able to order the correct item. It works perfect.