Website was easy to navigate, with straight-forward ordering and reasonable shipping cost and time. Installation instructions were spot-on! The end result works perfectly!
My stainless Genesis Weber grill is 16 years old. Still works like new. Kept up w parts as needed. The igniter failed for the first time & Weber still had the part in stock. Easily installed the new one works great. Nothing else like a Weber grill!
The ignitor doesn't work after installing it. Replaced battery and still won't work!
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, July 30, 2025
Thank you for your feedback on the igniter kit. We are pleased to see that we were able to get a new replacement sent out to you. We'll make sure that your experience is brought to the appropriate teams. Please let us know if you need any additional assistance!
Our igniter on our Genesis failed after 15 years. This replacement was reasonably priced, arrived quickly, had well written instructions, and was super easy to install without needing any tools. I was impressed that the design was such that there were no corroded fasteners after so many years. Love the grill as always.
I thought I had ordered the correct starter as I have a Genius 310. However I did not. But, I was able to make the starter I was sent work. Wish the website was more pacific.
I would recommend this to a friend!
Response from weber.comBy Weber grills, Weber grills , August 12, 2021
Hello, thank you for taking the time to share your feedback. We are sorry to hear that this igniter kit did not fit your grill. We are glad to see that our support team assisted. If you have any questions or concerns, please do not hesitate to reach out to us! Thanks!