Customer reviews from rubbermaid.com
RubberMaid - Reveal Spray Mop Kit - Multicolor
Average customer rating
2.9
(1,674 Reviews)
Rating breakdown 1,674 reviews
5 Stars
508
4 Stars
185
3 Stars
175
2 Stars
286
1 Star
520
45%of customers recommend this product.
(
690 out of
1,532)
Customer Reviews for RubberMaid - Reveal Spray Mop Kit - Multicolor
Customer Rating
1
Returning this product!
on March 3, 2012
Posted by: SusanS
I purchased this product only yesterday in anticipation of being able to use my own cleaning solution. I currently own a Swiffer, but I don't like its sickenening sweet smelling solutions. After removing the difficult packaging, trying not to tear it in case I had to return the item and I then attempted to use the mop. I made sure that the bottle was seated correctly and even depressed the tab to make sure that my cleaning solution would dispense. I depressed the sprayer mechanism repeatedly for about 30 seconds. Nothing happened! Got online to troubleshoot, read the company's recommendations for priming- it was everything I had already done, but I tried it once again! Again.... nothing happened! I am packaging this item as soon as I finish this review and it is being returned to the retailer posthaste. I will purchase the O'Cedar product to see if its quality and functionality is any better. Sorry, Rubbermaid, but I am not happy with this product!
No, I would not recommend this to a friend.
Written by a customer while visiting rubbermaid.com
Customer Rating
5
customer service is excellent
on March 2, 2012
Posted by: jordanmn
from Jordan, MN
Gender:Female
Age Range:45 and up
I just bought the rubbermaid reveal wet mop. I couldn't figure out how to get it to spray. I called customer service and they suggested I fill the bottle with hot water and run the cover of the bottle over hot water and this worked. The customer service was excellent!! Thankyou.
I would recommend this to a friend!
Written by a customer while visiting rubbermaid.com
Customer Rating
4
Glad I perservered
on March 1, 2012
Posted by: cathi
Once I got it to work it was convenient and easy to use. Rubbermaid certainly could have cut down the frustrations by including instructions for activating the spraying mechanism. I do appreciate being able to use the solutions I make myself and not having trash each time I mop.
I would recommend this to a friend!
Written by a customer while visiting rubbermaid.com
Customer Rating
2
Not very happy
on February 27, 2012
Posted by: workaholicmom48
from Birnamwood, WI
Gender:Female
Age Range:45 and up
I am glad to see that I'm not the only one having trouble with this cleaning product. I have had this for 2 months and it worked great the first time it was used. But now it just hangs in the laundry room collecting dust. The sprayer stopped working on it. Not happy at all.
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Service , March 5, 2012
We do apologize that you are having trouble with your Reveal Mop. Some tricks for use:
1. Run the tip of the bottle under warm water for up to a minute before inserting into the mop.
2. Once the bottle has been clicked into the mop, you may need to "prime" the mop by pulling the trigger 5-10 times to pump the solution through.
If you feel your Rubbermaid item is defective and failed shortly after purchase, we ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F.
1. Run the tip of the bottle under warm water for up to a minute before inserting into the mop.
2. Once the bottle has been clicked into the mop, you may need to "prime" the mop by pulling the trigger 5-10 times to pump the solution through.
If you feel your Rubbermaid item is defective and failed shortly after purchase, we ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F.
Written by a customer while visiting rubbermaid.com
Customer Rating
4
Love my Reveal!
on February 26, 2012
Posted by: BarbM
from Michigan
Gender:Female
Age Range:35-44
I've had the Reveal for over a year. The only negative thing I can say is if you try to "scrub" with it, the head comes off. It's great for everyday, light cleaning of your floors. I had linoleum and now have wood click flooring and it does a great job. I LOVE that I can use whatever cleaner I want and the pads are washable. No more buying specific expensive cleaner from Swifter, or the little disposable pads. I am trying to be greener with everything I can and this is great. You do need to use a sponge or something for stubborn spots. Overall...LOVE IT and would NEVER go back to disposable wet mops again!
I would recommend this to a friend!
Written by a customer while visiting rubbermaid.com
Customer Rating
1
loved it the fist two times i used it
on February 24, 2012
Posted by: jdavyh
Gender:Male
the third and fourth times i used it it won't spray i get to frustrated with it so will go back to wet mopping
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Service , February 27, 2012
We do apologize that you are having trouble with your Reveal Mop. Some tricks for use:
1. Run the tip of the bottle under warm water for up to a minute before inserting into the mop.
2. While the bottle is upside down (filled with water), push in on the nozzle to check that the water is being released.
3. Once the bottle has been clicked into the mop, you may need to "prime" the mop by pulling the trigger 5-10 times to pump the solution through.
If you feel your Rubbermaid item is defective and failed shortly after purchase, we ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F.
1. Run the tip of the bottle under warm water for up to a minute before inserting into the mop.
2. While the bottle is upside down (filled with water), push in on the nozzle to check that the water is being released.
3. Once the bottle has been clicked into the mop, you may need to "prime" the mop by pulling the trigger 5-10 times to pump the solution through.
If you feel your Rubbermaid item is defective and failed shortly after purchase, we ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F.
Written by a customer while visiting rubbermaid.com
Customer Rating
2
So frustrating.
on February 19, 2012
Posted by: ChicagoDave
from Chicago, IL
Gender:Male
Age Range:25-34
This is a fantastic product, when it doesn't break. I just broke my second Reveal today while doing a regular clean job on my hardwood floors. The first unit lasted about 2-3 months then in the middle of cleaning my floors it snapped at the neck just above the bottle holder. Today, I was in the middle of the same type of activity and it snapped below the bottle holder, I've had this unit for maybe 3 months. This is so frustrating, the product is leaps and bounds better than any swiffer product but the durability should be embarrassing to Rubbermaid. I'm about ready to give up on the Reveal and give another company a try.
I would recommend this to a friend!
Response from rubbermaid.comBy Rubbermaid Consumer Service, February 27, 2012
We are sorry to hear of your experience with the Reveal Mops. We ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F.
Please have the product available when calling. Every Rubbermaid product has the Rubbermaid logo and a serial number printed on the label and imprinted into the plastic of the item. This imprinted number may be found on every part and usually on the underside or bottom of the item. Typically, the model number for cleaning products is located only on the label or packaging.
This information assists us in identifying the item and provides us with the ability to immediately respond to your inquiry.
Please have the product available when calling. Every Rubbermaid product has the Rubbermaid logo and a serial number printed on the label and imprinted into the plastic of the item. This imprinted number may be found on every part and usually on the underside or bottom of the item. Typically, the model number for cleaning products is located only on the label or packaging.
This information assists us in identifying the item and provides us with the ability to immediately respond to your inquiry.
Written by a customer while visiting rubbermaid.com
Customer Rating
1
Terrible..falls apart
on February 14, 2012
Posted by: waterbabyjf
from Toms River, NJ
Gender:Female
Age Range:35-44
This mop was great when I first started using it. After about a month, while I was mopping, the whole end piece came off! I actually taped it back together with duct tape! That held up for a while, then the stick came disengaged and won't click back into place. I duct taped that also. I got so fed up, I went back to my regular mop. I can't find my receipt to return it, so it was a waste. Terrible design..I'm very disappointed.
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Service , February 20, 2012
Thank you for contacting us, we are sorry to hear of your experience with your product.
We do ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F for any problems you are experiencing with your Reveal Mop for further assistance.
We do ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F for any problems you are experiencing with your Reveal Mop for further assistance.
Written by a customer while visiting rubbermaid.com