Customer reviews from rubbermaid.com
RubberMaid - Reveal Spray Mop Kit - Multicolor
Average customer rating
2.9
(1,674 Reviews)
Rating breakdown 1,674 reviews
5 Stars
508
4 Stars
185
3 Stars
175
2 Stars
286
1 Star
520
45%of customers recommend this product.
(
690 out of
1,532)
Customer Reviews for RubberMaid - Reveal Spray Mop Kit - Multicolor
Customer Rating
3
Hope they Improve it
on November 29, 2012
Posted by: iteachthefifth
from Eagle Mountain, UT
Gender:Female
Age Range:35-44
I love the idea of this mop! I bought it on line before it came out in stores because I was searching for a good spray mop. I love that I can wash the pads myself (they are great quality) and that they came off/on so easily. I love that I can use my own solution. I have two big problems. 1) the spray bottle would collapse on itself and I would have to wait for it to fill with air before I could continue spraying. And 2) The Quality and durability of the handle. I'm glad others had the same problem, because I was feeling Hulkish. The housing where the handle and mop head meet snapped right in half. I had to throw the whole thing away. I haven't found a good replacement yet, so I hope Rubbermaid can fix these two issues!
I would recommend this to a friend!
Response from rubbermaid.comBy Rubbermaid Consumer Service , December 5, 2012
Rubbermaid has taken into consideration all of our consumer questions and feedback regarding the Reveal Mop. We appreciate the feedback and use the information to make product improvements. We have implemented changes to the design of the Reveal Spray Mop to optimize our product. At any time you purchase a Rubbermaid product and are unsatisfied, please contact Customer Service at 888-895-2110.
Written by a customer while visiting rubbermaid.com
Customer Rating
2
Not worth the headache
on November 21, 2012
Posted by: NaeNae35
from Orange, Texas
Gender:Female
Age Range:35-44
My husband bought this for me for my birthday back in May and I couldn't wait to use it for the first time. I had been using a different brand prior but was not happy so had high expectations for the Reveal. Unfortunately, this mop didn't meet any of those. Once I got everything together and solution filled, nothing happened when pulling the trigger. I thought maybe I had done something wrong but after doing some research I found that I in fact must have gotten a defective one. So the following day my husband exchanged it for a new one. Again, excited and hopeful this one would work, it's been nothing but trouble. The handle is always sticking and I have to pop the solution bottle out and back in just to get a few squirts out at a time. Then finally the other day while cleaning, I noticed a huge puddle where the mop was and it was all the solution I had in the bottle. Not sure how or why it leaked out the way it did, but it is no longer holding it. I am extremely disappointed and I feel that Rubbermaid should honor some type of limited warranty especially considering all negative reviews this product has already received. Either that, or take it off the shelves until they can improve the quality of it.
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Service , November 30, 2012
Thank you for contacting us. We are sorry to hear of your unfortunate experience with your Reveal Mops.
We do ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F for any problems you are experiencing with your products.
We do ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F for any problems you are experiencing with your products.
Written by a customer while visiting rubbermaid.com
Customer Rating
1
Poor quality..no durability
on November 20, 2012
Posted by: pla01
I was very excited to use this and pleased the first few times, but then it snapped off while scrubbing. Excuse me! It is a MOP and you SCRUB. Can't be fixed. Now out the money and need to go buy some other mop.
No, I would not recommend this to a friend.
Written by a customer while visiting rubbermaid.com
Customer Rating
1
Unusable mop
on November 17, 2012
Posted by: scream
from nOERH cAROLINA
Gender:Female
With excitment I open the mop to use. With sadness it did not spray water. I did the things correct that you sent to a lady that had the same problem. I cannot take it back. I am out of my purchase price with a bad produt. I believe I should get a refund from rubbermaid. This leaves a bad taste in my emotions about rubbermaid.
No, I would not recommend this to a friend.
Written by a customer while visiting rubbermaid.com
Customer Rating
1
HORRIBLE QUALITY
on November 15, 2012
Posted by: wendy23
I bought this product & it lasted about a month before the handle broke while scrubbing. So I bought another one thinking I got a defect. This one lasted me about two months before the handle broke with gentle use. I would not recommend this product! Horrible quality!!
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Service , November 19, 2012
We are sorry to hear of your experience with your two Reveal Mops and ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F for further assistance.
Written by a customer while visiting rubbermaid.com
Customer Rating
1
This product sucks
on November 9, 2012
Posted by: Mommy22008
Bought this mop about two months ago. While trying to mop my kitchen and dining room it broke. The handle snapped off right at the bottem of the base where the cleaner bottle goes in. I can't even fix it cuz, the metal poll inside it. very unhappy with this product now.
No, I would not recommend this to a friend.
Written by a customer while visiting rubbermaid.com
Customer Rating
1
worthless in less then a month
on October 31, 2012
Posted by: loricpht
from Coventry, CT
Gender:Female
Age Range:35-44
Before purchasing I compared this to other brands of same type of mop and liked this one the best. Used it for 2 weeks and decided to order the refill mop cloth to have an extra on hand. The very day it was delivered to my door I had been mopping the floors and the handle snapped off right under the trigger at the red band. I tried to duct tape it and it didn't really work. So I now have a useless mop and an extra refill I just wasted money on. This mop is WAY overpriced for how poorly made it is.
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Service , November 5, 2012
Thank you for contacting us. We are sorry to hear of your unfortunate experience with your Reveal Mop.
We do ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F for any problems you are experiencing with your product.
We do ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F for any problems you are experiencing with your product.
Written by a customer while visiting rubbermaid.com
Customer Rating
1
Makes mopping easy...till it breaks in a few mo.!
on October 27, 2012
Posted by: Hangrybaker
Haven't had this for a year yet, and, like many other reviewers, the pole part snapped right off its joint with the sprayer compartment. I considered purchasing another until I realized that I'm not the only Rubbermaid customer with this problem and that similar products by other companies seem to be getting more than just a few months of usage life. I'm moving on, which is too bad, because the sprayer/microfiber mop mechanism actually makes me enjoy mopping...but there are too many other competing products with longer lifespans for me to waste my time and money repurchasing this product until this design flaw is fixed.
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Service , October 29, 2012
Thank you for contacting us. We are sorry to hear of your unfortunate experience with your Reveal Mop.
We have taken into consideration all of our consumer questions and feedback. We appreciate the feedback and use the information to make product improvements. We have implemented changes to the design of the Reveal Spray Mop to optimize our product. We continue to monitor any mop that may not be performing properly by tracking the date code on the mop; however, the particular date is no indication as to whether or not the product will perform properly. At any time you purchase a Rubbermaid product and are unsatisfied, please contact our Consumer Service Department at 888-895-2110, M-F, 8:30am-5:00pm.
We have taken into consideration all of our consumer questions and feedback. We appreciate the feedback and use the information to make product improvements. We have implemented changes to the design of the Reveal Spray Mop to optimize our product. We continue to monitor any mop that may not be performing properly by tracking the date code on the mop; however, the particular date is no indication as to whether or not the product will perform properly. At any time you purchase a Rubbermaid product and are unsatisfied, please contact our Consumer Service Department at 888-895-2110, M-F, 8:30am-5:00pm.
Written by a customer while visiting rubbermaid.com