I bought this loving the idea of the washable pad and refillable bottle. I even bought an extra bottle and pad to have one set for my tile and one for wood. It worked great until today when the plastic at the bottom of the handle cracked and the handle came out. Now it is useless. I expected more from Rubbermaid.
Response from rubbermaid.comBy Rubbermaid Consumer Services, December 30, 2013
We are very sorry to hear that your Reveal Mop broke at the handle. For assistance with the one year warranty, please contact us at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET.
I loved the mop until after about 2 months after purchase the sprayer handle started sticking, but I was able to time my sprays to let the handle come back up. Then today while mopping, the whole mop head snapped off rendering the entire thing useless.
I'm on my second mop, the first I had for a couple years and then the handle broke. I bought another and after a few months my sprayer didn't want to spray either. So disappointed because I love this mop. With 3 dogs its just so easy to pull out and clean up messes. I was just about ready to go buy another brand when I came across these reviews and like myself others were having the same problem with the sprayer which made me really want to try another brand. But thanks to NCMOM & her review on cleaning the sprayed worked great! Mop now works just like new! Just don't use a oil based cleaner in bottles.
I like the reveal mop but I have bought 2 in the last year and both have broke.
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Services, December 26, 2013
We are very sorry to hear that your Reveal Mops have broken. The product does carry a one-year warranty from the date of purchase. For assistance with the warranty, please contact us at 888-895-2110, Monday through Friday 8:30 am to 5:00 pm ET.
Bought a Reveal mop and have only used it for a few weeks. At first the trigger only caused a few missed sprays, so I kept the mop. Now it only sprays on the initial spray and nothing else afterwards. I have soaked the bottle cap, I only use water and vinegar. Now I'm reduced to using a separate spray bottle of solution in order to mop, which negates the convenience of having the spray on the mop and holding the mop with two hands. This seems to be a widespread issue with Reveal mops. I like the bottle and the pads, but why doesn't the spray work??? This is my first disappointment with Rubbermaid. I very much WANT this product to work, just like so many other reviewers. I don't know if it is the bottle or the mop, so I don't know which to try replacing or whether I should give up and try a different brand.
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Services, December 26, 2013
We are very sorry to hear that your Reveal Mop is not spraying properly. For assistance, please contact us at 888-895-2110, Monday through Friday 8:30 am to 5:00 pm ET.
After spending way too much on other brand name refills, I bought the Rubbermaid reveal....loved it until the sprayer stopped working....after moving I thought id give it another shot since they came out with a new design with the scrubber....a month or two later same thing...(hey Rubbermaid...nobody saves proof of purchase or receipts for mops!) great concept on the mop, not so much on the sprayer.
My wife bought a reveal mop and really liked it. She had the same issue, a sticking handle that would not spray. I took some 3 in 1 oil and put a couple of squirts in the slot where the spray handle attaches to the mop handle. It's been working very smooth ever since.
I used to uuse the swifer, then saw this product and thought hmm if i switch i could save done money in the long run. I was wrong!! This mop is very cheap the sprayer it sself keeps breaking. The red lever on the handle you pull up! I bought another one same thing! AAnd I've tried to fox out and can't. I'm very disappointed and should have never of switched
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid Consumer Services, December 17, 2013
We are very sorry to hear that your Reveal Mops are not working properly. For product assistance, please contact us at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET.