Customer reviews from blackanddeckerappliances.com
Black+Decker - 7-Quart Slow Cooker - Turquoise
Average customer rating
4.6
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
58
4 Stars
20
3 Stars
4
2 Stars
1
1 Star
1
95%of customers recommend this product.
(
77 out of
81)
Customer Reviews for Black+Decker - 7-Quart Slow Cooker - Turquoise
Customer Rating
4
Great crockpot
on November 30, 2017
Posted by: Erica1895
from TN, United States
Gender:Female
I love this crock pot , 4stars is because i can not figure out on this website how to order a replacement lid .. my lid shattered due to my kid but i would love to just buy a new lid not a new pot
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 1, 2017
Thank you for offering your feedback regarding your Black+Decker SC2007D. I’m delighted to hear that you love your slow cooker, but I'm sorry to learn that your lid needs to be replaced. The lid is available as a replaceable part, and I'd be happy to work with you on replacing it. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Junk
on January 4, 2018
Posted by: Unhappy maryland
from Md
Gender:Female
Used this for the first time and handle fell apart. Burned my hand getting the lid off. Cheap screws holding the handle. Never buy this!!! Burned my hand.c
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Nice product
on June 23, 2018
Posted by: Rubes
from Michigan, USA
Gender:Female
Bought this for my daughter who used it very seldom as she has moved a lot and it has mostly been in storage. She really liked it when she did use it but unfortunately the crock has a hairline crack. Is there a way to purchase a replacement crock?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 27, 2018
Thank you for offering your feedback regarding your Black+Decker SC2007D. I’m glad that your daughter’s slow cooker was working well, but I’m sorry to hear about the trouble she experienced with the stoneware pot. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your slow cooker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great features-lid handle broke after three uses
on March 19, 2024
Posted by: GracefulGhost
from Abilene, TX
Gender:Female
This beautiful slow cooker does an awesome job of cooking, and looks great in my kitchen. I have only used it three times, and when I went to remove the lid to check my food, I noticed the handle felt very loose. Thankfully, I laid the lid on the countertop just as the handle fell off, and the lid fell less than one inch to the countertop! Apparently, the handle was overtightened to the point of almost breaking when it was constructed, because the minimal use it has had did not cause this.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 20, 2024
Thank you for offering your feedback regarding your Black+Decker Slow Cooker. I’m sorry to hear of the experience you had with your slow cooker's lid handle. The issue you describe in your question may be warranty related. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your slow cooker has a slow cooker year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com