Customer reviews from startech.com
StarTech.com - DP2HD4KS 4K DP to HDMI Converter 4K @ 30Hz
Average customer rating
3.4
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
5
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
Customer Reviews for StarTech.com - DP2HD4KS 4K DP to HDMI Converter 4K @ 30Hz
Customer Rating
5
Works as advertised.
on March 12, 2015
Posted by: foosart
Good quality adapter that performs exactly as advertised. Really like the flexible adapter, useful in tight spaces.
Written by a customer while visiting startech.com
Customer Rating
1
screen keep blacking out
on October 21, 2015
Posted by: adamski
I bought this on the 19th September as it allowed me to use the correct screen resolution for my wide screen, however since using it my screen keeps blacking out randomly; i now have to use my laptop with direct hdmi to hdmi. This adapter needs to be better quality to work as it should.
Response from startech.comBy Customer Support, Customer Support, November 4, 2015
Hello Adam,
Thank you for taking the time to review our DP2HD4KS DisplayPort to HDMI adapter. We are sorry to hear about the display issues and we would like to offer some help.
Did the DP2HD4KS adapter have this issue since you had received it, or did it only start happening after using the adapter for a while? If possible are you able to test using our adapter with another display? It is good that you have tested the display using a direct HDMI connection to the computer to confirm both the display and the HDMI cable are working correctly. If you have the option available, would you also be able to try the adapter with another computer system? This would help to narrow down possible issues with the hardware. These troubleshooting steps and more can be found in this support article from the support page for this adapter: http://www.startech.com/faq/video_adapters_general#DP2HD4KS
We are always here to help with our free lifetime technical support. If this did not resolve your issue, please get in touch with us and reference case #332-296761 so we can further assist you.
You can also reply here and we will be sure to follow up.
Thank You,
Customer Support
StarTech.com
http://www.startech.com/support
Thank you for taking the time to review our DP2HD4KS DisplayPort to HDMI adapter. We are sorry to hear about the display issues and we would like to offer some help.
Did the DP2HD4KS adapter have this issue since you had received it, or did it only start happening after using the adapter for a while? If possible are you able to test using our adapter with another display? It is good that you have tested the display using a direct HDMI connection to the computer to confirm both the display and the HDMI cable are working correctly. If you have the option available, would you also be able to try the adapter with another computer system? This would help to narrow down possible issues with the hardware. These troubleshooting steps and more can be found in this support article from the support page for this adapter: http://www.startech.com/faq/video_adapters_general#DP2HD4KS
We are always here to help with our free lifetime technical support. If this did not resolve your issue, please get in touch with us and reference case #332-296761 so we can further assist you.
You can also reply here and we will be sure to follow up.
Thank You,
Customer Support
StarTech.com
http://www.startech.com/support
Written by a customer while visiting startech.com
Posted by: Peter1292
Verified Purchase:Yes
Didn't work at all. Tried two different screens and laptops and different DP ports without success. Other DP cables working fine though.
Response from startech.comBy Malcolm, Customer Support, June 22, 2017
Thanks for sharing your experience with us. We hope we can help.
While it’s possible your adapter is faulty, We also wanted to check what resolution and refresh rate you are using with the adapter? This adapter only supports up to 4K at 30Hz. If your tested displays are using 4K @ 60Hz, that may explain why it wasn’t working.
We also sent an email to you at the address left with your review.
While it’s possible your adapter is faulty, We also wanted to check what resolution and refresh rate you are using with the adapter? This adapter only supports up to 4K at 30Hz. If your tested displays are using 4K @ 60Hz, that may explain why it wasn’t working.
We also sent an email to you at the address left with your review.
Written by a customer while visiting startech.com
Customer Rating
5
Quick and Simple in a Nice Package
on March 13, 2018
Posted by: NickD_CA40
I have tested this DisplayPort to HDMI dongle on a few computers with different resolutions and it has been working well for weeks.
The adaptor comes in a small zip lock bag. It is slightly longer than my hand from wrist to finger tip. It is made of very nice materials with smooth modern glossy black ends and a strong yet flexible cable.
The adaptor plugs into the DisplayPort jack on the computer or docking station then allows an HDMI cable to be connected to it. Both sound and video were converted without any issues. I tested multiple resolutions including above 1080p and all worked well. Once connected video and audio came just as quickly as if I didn't have an adaptor connected at all.
This adaptor was easy to use, just plugged it in and it started working. I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
1
Do not purchase this adapter
on July 14, 2015
Posted by: MrSanchez
We purchased a couple of these adapters for our workstations that only have a Display Port output. It transfers video with no problem but for being a HDMI, it should transfer sound as well. We had to do a lot of troubleshooting in the beginning to get the sound working and after countless of hours it finally got it going. Then a month went by and the sound suddenly stopped.
Stay away from this product. Save your time by purchasing a workstation with an actual HDMI output.
Response from startech.comBy Customer Support, July 23, 2015
Dear MrSanchez,
We are sorry to hear about your continuing audio troubles when using our DP2HD4KS video converter.
When experiencing intermittent functionality with an adapter such as the DP2HD4KS, it is important to test all possible connections. If you have not done so already, please have a look at our online troubleshooting FAQ, seen here: http://www.startech.com/faq/video_adapters_general#DP2HD4KS.
Another step when working with DisplayPort connections is to verify that you are running the most up to date drivers for the video card. Please connect with your PC manufacturer or video card vendor for any available updates. We have seen driver updates correct issues with DisplayPort connectivity in the past.
Please do not hesitate to connect with us again via chat, phone, or e-mail and we will be happy to assist you further. In the event the adapter is faulty, replacing your unit via the product’s two year warranty will not be a problem.
Thank you,
Customer Support
StarTech.com
http://www.startech.com/techsupport
We are sorry to hear about your continuing audio troubles when using our DP2HD4KS video converter.
When experiencing intermittent functionality with an adapter such as the DP2HD4KS, it is important to test all possible connections. If you have not done so already, please have a look at our online troubleshooting FAQ, seen here: http://www.startech.com/faq/video_adapters_general#DP2HD4KS.
Another step when working with DisplayPort connections is to verify that you are running the most up to date drivers for the video card. Please connect with your PC manufacturer or video card vendor for any available updates. We have seen driver updates correct issues with DisplayPort connectivity in the past.
Please do not hesitate to connect with us again via chat, phone, or e-mail and we will be happy to assist you further. In the event the adapter is faulty, replacing your unit via the product’s two year warranty will not be a problem.
Thank you,
Customer Support
StarTech.com
http://www.startech.com/techsupport
Written by a customer while visiting startech.com
Customer Rating
4
Convenience does come in small packages
on August 31, 2016
Posted by: Anuj T
This review is for a Displayport (Male) to HDMI(Female) cable adapter.
It arrives packaged in a clear Zip-loc bag with branding , some graphics and text. The graphics clearly show the type of ports the cable has for a consumer to understand exactly what he is buying. There is also a QR code provided which can be scanned to see the tech specs. Inside the zip-loc bag is cable in all its glossy grandeur with both the dongles wrapped in plastic to keep the shine intact and also the male adapter has a removable plastic casing protecting the port`s gold plated contacts. Full marks on the packaging.
The cable itself is a short one(approx 5` barring the adapters) and is convenient from my viewpoint since all but one of my devices have an HDMI output port. Hence this being a short cable can be stored with that single laptop all the time without worrying about its storage space. Both the dongles are of heavy duty plastic and look great in the glossy finish. Using these is extremely straight forward and only takes plugging into the Displayport of the laptop. From then on its the regular practise of plugging the HDMI cable from the monitor into the input(in this case, the female HDMI port on the cable). This is better than the direct dongles(without the wire in between) with the ports on either sides of a single plastic body. The reason is that due to size of the dongles, there is a lot of pressure on the laptop`s ports and there are chances of damaging the ports. With this, the wire is flexible and hence does not put much pressure on the laptop`s ports.
The biggest advantage of this is that I do not have to buy a separate monitor or use a separate cable to be inserted into the back of the monitor.This is exactly(and more) what I was looking for.
I was provided a free sample for review and feedback purposes. The review is based on my initial impressions and usage of the product for weeks and the rating is based on its ease of use, convenience, precise fit and the overall build quality weighed against its list price of around $37. Given that this saves a lot more dollars of a monitor`s cost and provides convenience with good build quality which outweighs its price, however it is available for lower prices on other sites. Hence I suggest a GREAT buy rating for the product but a GOOD rating based on the price on this site.
Written by a customer while visiting startech.com
Customer Rating
5
Great Features!
on September 8, 2016
Posted by: KdawgRhino
I received a free sample of this displayport adaptor and it`s been working great - displaying high quality video resolutions and audio. It`s compact and hassle-free, ready for plug-and-play like the website claims. All sound and picture are very crisp and I`m fully satisfied.
Written by a customer while visiting startech.com
Customer Rating
4
Worked well was easy to use. Met my needs
on September 18, 2016
Posted by: KimP
The product worked well for me. I had no issues using it at all. It was simple and easy to use. I would recommend this product.
Written by a customer while visiting startech.com