Customer Reviews for Tully's - Italian Roast Coffee, Dark Roast, Keurig K-Cup Pods, 24/Box
Customer Rating
5
It's one of my favorites
on December 30, 2011
Posted by: CEJones
from Reno, NV
The Italian roast makes a hardy, flavorful cup of coffee without the smokey/burnt aftertaste of a french roast. Tully's is the best I've found so far. I like non-fat milk in my coffee, and need my coffee flavor to come through in a big way. This coffee does. Haven't had the leaking that some others have reported.
Pros: Not Bitter, Pleasing Roast, Balanced Acidity, Exceptional/Interesting Flavor
I came back to this page in hopes that Tully's had fixed the problem with their defective cups. Sadly, it appears they have not, despite *numerous* complaints & bad reviews by their customers. Flavor-wise, this is my favorite coffee. Unfortunately, the cups are not sealed properly and leak and send grounds into the coffee cup and through the brewer. When I got my first box and noticed the problem, I called Keurig customer service and they very promptly sent me a new box with apologies. However, the new box was just as defective as the old one. This was several months ago, and the problem should have been fixed long ago. Very disappointed with Tully's and with Keurig for continuing to sell the cups with known defects.
I enjoyed the coffee. I did not enjoy cleaning the grounds out of the brewing system. Many of these seemed to open up in some way spreading coffee grounds in the brewing apparatus. I notice that other reviewers have experienced the same. This should be addressed.
Great coffee, but Tully has a problem with k-cup manufacturing (top pressed off-center) causing some of the cups to leak under pressure. Result, coffee grinds and a mess to clean! I have had similar problems with some other Tully blends. I love the coffees they provide but not the manufacturing of the cups. Hope they get this fixed.