Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - C424MA-AS48F Chromebook C424 14.0" FHD Intel Dual Core 4GB 128GB - Silver
Average customer rating
3.7
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
6
4 Stars
3
3 Stars
0
2 Stars
2
1 Star
2
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for ASUS - Refurbished Excellent - C424MA-AS48F Chromebook C424 14.0" FHD Intel Dual Core 4GB 128GB - Silver
Posted by: Supr
Frequency of use:Daily
Verified Purchase:Yes
Did not include a user manual so you must go to internet or YouTube to learn how to scroll, for example . Back of unit says 12 month warranty, but asus says only 9 months. Had to keep shutting down during startup due to endless “wait” loop. After 5 tries it finally continued. Has decent size screen but everything comes up as if on an iPad. Must continually zoom to 125%. Should have spent a little more for a better unit. May return it.
Response from https://www.asus.comBy CLM, September 9, 2024
Dear Supr,
Thank you for your comment.
We certainly understand your concern on how to use a Chromebook. It comes with a web or cloud base OS that is fast, secure, and easy to use and is becoming a popular choice for students because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides, it is low-cost and lightweight, and supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web base OS it does require a Google or Gmail account and an internet connection to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please visit Google Support webpage.
Indeed, the Chromebook comes with one-year warranty if purchased brand-new. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your concern on how to use a Chromebook. It comes with a web or cloud base OS that is fast, secure, and easy to use and is becoming a popular choice for students because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides, it is low-cost and lightweight, and supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web base OS it does require a Google or Gmail account and an internet connection to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please visit Google Support webpage.
Indeed, the Chromebook comes with one-year warranty if purchased brand-new. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Budbrian
Verified Purchase:Yes
Seemed like a good Chromebook I had it for 3 days then the screen went white then black. Had to send it to ASUS for repair. They have it longer than I had it
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, December 27, 2024
Dear Budbrian,
We certainly understand your disappointment with the laptop and the inconvenience this may have caused due to the screen problem.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. The screen going black and white is a random problem. If you need further assistance with the Chromebook, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment with the laptop and the inconvenience this may have caused due to the screen problem.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. The screen going black and white is a random problem. If you need further assistance with the Chromebook, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: John Clark
Verified Purchase:Yes
New to a Chromebook and the learning process has been easy and quick. The days of slow and maddening Windows may soon be over. This gives me all I need.
Written by a customer while visiting https://www.asus.com
Customer Rating
2
no touch screen and at times has a mind of its own
on April 1, 2024
Posted by: Katgar
Frequency of use:Daily
Verified Purchase:Yes
I do not like not having a touch screen, and esp with messenger it blacks out on me at times and when it does this the letter being typed seems to stick or just keeps going til I stop it.
Response from https://www.asus.comBy CLM, October 17, 2024
Dear Katgar,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
This specific Chomebook model doesn't come with a touchscreen. If this is your first experience with a Chromebook, we recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please visit Google Support webpage at: https://www.google.com/chromebook/howto/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
This specific Chomebook model doesn't come with a touchscreen. If this is your first experience with a Chromebook, we recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please visit Google Support webpage at: https://www.google.com/chromebook/howto/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: BellaDonna
Verified Purchase:Yes
The Chromebook is great and I would have given it 5 stars if it weren't for the difficulty operating the finger pad. I'm accustomed to using a mouse and therefore, I'm struggling to become comfortable with the pad.
Written by a customer while visiting https://www.asus.com
Posted by: Ms. B
Verified Purchase:Yes
I am really enjoying the Asus Chromebook. I like the large screen, and how easy it is to use,I thought it was going to be hard to use, because i was use to a touch screen. but after a few attempt of touching my screen, lol I have been just great.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Customer Rating
4
Please add an opening handle. And more warranty.
on October 23, 2023
Posted by: N. Peden
Verified Purchase:Yes
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ONLY complaint: there is NO LIP TO HELP OPEN and the flat edge is a challenge. Otherwise wonderful. A longer warranty than 3 months would be great. My last Asus was 3 years.
Written by a customer while visiting https://www.asus.com
Posted by: Guy Arc
Verified Purchase:Yes
Nice Chromebook and quick response when browsing websites. Very good battery life and display quality is nice. However this is not a touch screen as I have read in some reviews. I use this for my internet radio station. I would recommend this Asus Chromebook.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com