Customer reviews from ring.com
Ring - Refurbished Excellent - Video Doorbell - Venetian Bronze
Average customer rating
4.6
(391 Reviews)
Rating breakdown 391 reviews
5 Stars
293
4 Stars
65
3 Stars
24
2 Stars
7
1 Star
2
78%of customers recommend this product.
(
25 out of
32)
Customer Reviews for Ring - Refurbished Excellent - Video Doorbell - Venetian Bronze
Customer Rating
5
Great device
on June 18, 2020
Posted by: None yet
from Orangeburg SC
Got the ring two weeks ago and couldn’t be happier came in great when we went away wish I could give it six stars!!!!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Best option for security
on June 18, 2020
Posted by: Suli
from Aurora, Co
I’m very satisfied form the product, everything is easy to use and i have access to my home from anywhere, just if they bring price little down will be great.
No, I would not recommend this to a friend.
Written by a customer while visiting ring.com
Customer Rating
5
Love it
on June 18, 2020
Posted by: Liza
from Olympia WA
I love the ring door bell that I purchased... I feel comfortable going to work knowing I have this awesome security camera. Thank you Ring
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
2
Getting Slower
on June 18, 2020
Posted by: Zema
from Pittsburgh
I have had the 2 for several weeks now. Things of note are that it's much slower to respond than the original was. Also, the FedEx driver seems to be able to sneak in and out without being captured. If I turn on the setting to verify humans, the response time is slower still. Lastly, I put the camera on the same wedge as the previous and it does not capture as much downward. I'm already using 2 wedges and I don't want to have the camera stick out any more than it already does. Ring needs to handle the adjustment with a pan and tilt function and not move the camera.
No, I would not recommend this to a friend.
Response from ring.comBy Ring Team, Ring, June 16, 2021
Hello Zema,
Thank you for reaching out regarding this concern. We want to ensure that you have a Ring Doorbell you can rely on for your home security. You should be able to count on your Ring Video Doorbell - (2020 Release) for accurate motion detection and timely Ring alerts. Our team is here to help find a solution with you.
We appreciate the troubleshooting you have done thus far. To ensure this isn't a delay or issue with the internet connection, please reboot your router. You can power it down for one minute or so, then allow it to come back online.
Once your network is back and working, your doorbell will automatically reconnect. Without changing any motion settings, please test your device for improvements.
If there are no improvements, please ensure you have enabled Advanced Motion Detection.
- Tap the three lines on the top left of the screen.
- Tap Devices.
- Select your Ring Video Doorbell
- Tap the Motion Settings menu tile and select Advanced Settings.
- Enable Advanced Motion Detection.
You can then create up to 3 motion zone shapes to help improve the accuracy of motion detection. Below is an article that goes into more detail.
https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-
We invite you to start a conversation about this on our Community Forum. Here, you can find tips, tricks and support from other Ring users. Please visit us at https://community.ring.com/
All the best,
Marlom at Ring
Thank you for reaching out regarding this concern. We want to ensure that you have a Ring Doorbell you can rely on for your home security. You should be able to count on your Ring Video Doorbell - (2020 Release) for accurate motion detection and timely Ring alerts. Our team is here to help find a solution with you.
We appreciate the troubleshooting you have done thus far. To ensure this isn't a delay or issue with the internet connection, please reboot your router. You can power it down for one minute or so, then allow it to come back online.
Once your network is back and working, your doorbell will automatically reconnect. Without changing any motion settings, please test your device for improvements.
If there are no improvements, please ensure you have enabled Advanced Motion Detection.
- Tap the three lines on the top left of the screen.
- Tap Devices.
- Select your Ring Video Doorbell
- Tap the Motion Settings menu tile and select Advanced Settings.
- Enable Advanced Motion Detection.
You can then create up to 3 motion zone shapes to help improve the accuracy of motion detection. Below is an article that goes into more detail.
https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-
We invite you to start a conversation about this on our Community Forum. Here, you can find tips, tricks and support from other Ring users. Please visit us at https://community.ring.com/
All the best,
Marlom at Ring
Written by a customer while visiting ring.com
Customer Rating
5
Great Product and Great Customer Support
on June 18, 2020
Posted by: Coop
from Islamorada, Florida
I have had two video doorbells and two Chime Pros for several years. One of the doorbells' battery stopped taking a charge after about five years and I replaced it with a Gen 2 unit - which works perfectly, as all my RING units do.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Affordable and Convenient
on June 18, 2020
Posted by: Someone22
from Orlando, Florida
I bought this a few weeks ago and love it. A nice and affordable option for a little added security. It's nice to see who's around even if you're not home. Thanks!!!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Amazing!
on June 18, 2020
Posted by: Shorty
from KCMO
Perfect! No wires & no super expensive monthly payment! Absolutely love my doorbell so much I got one for our back door too!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
3
When it works it is great
on June 18, 2020
Posted by: dekeday
from California
We have only the Ring doorbell, so this is specifically about that. I think the product is great, when it works. For some reason, every day for about 4-5 hours it disconnects from the network and does not function. After a while it reconnects and is fine. When the doorbell disconnects, all other products connected to the network (PC, Notebook, iPads, etc.) still function fine, so I doubt it is the network. Resetting the router does not always work. Trying to figure out. If I can resolve that issue the product is 5-stars.
Response from ring.comBy Ring Team, Ring, June 24, 2021
Hello dekeday,
Thank you for taking the time to share your experience with us. What you describe isn't what we want you to encounter, and can assure you that we are here to help. You should be able to enjoy the peace of mind that Ring Video Doorbell (2020 Release) is intended to bring.
We completely understand the relevance of having your device online and connect to your wifi network, as this ensures you can access the camera to check on activity around your home anytime day or night.
If you happen to have a wifi extender, you can use it to better reach your Ring doorbell with your wifi. Aside from improving the signal reach, it can also help bring your internet's speed with it.
Otherwise, we recommend that you read our article dedicated to resolving wifi disconnects. It provides advanced troubleshooting steps that guide you through adjusting your router for optimal performance. You can find the article below:
https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router
Should you need further help, or would like to start a discussion about this, please reach out on our Community Forums here: https://community.ring.com/
All the best,
Marlom at Ring
Thank you for taking the time to share your experience with us. What you describe isn't what we want you to encounter, and can assure you that we are here to help. You should be able to enjoy the peace of mind that Ring Video Doorbell (2020 Release) is intended to bring.
We completely understand the relevance of having your device online and connect to your wifi network, as this ensures you can access the camera to check on activity around your home anytime day or night.
If you happen to have a wifi extender, you can use it to better reach your Ring doorbell with your wifi. Aside from improving the signal reach, it can also help bring your internet's speed with it.
Otherwise, we recommend that you read our article dedicated to resolving wifi disconnects. It provides advanced troubleshooting steps that guide you through adjusting your router for optimal performance. You can find the article below:
https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router
Should you need further help, or would like to start a discussion about this, please reach out on our Community Forums here: https://community.ring.com/
All the best,
Marlom at Ring
Written by a customer while visiting ring.com