Customer reviews from ring.com
Ring - Refurbished Excellent - Video Doorbell - Venetian Bronze
Average customer rating
4.6
(391 Reviews)
Rating breakdown 391 reviews
5 Stars
293
4 Stars
65
3 Stars
24
2 Stars
7
1 Star
2
78%of customers recommend this product.
(
25 out of
32)
Customer Reviews for Ring - Refurbished Excellent - Video Doorbell - Venetian Bronze
Customer Rating
3
Great volume
on November 11, 2023
Posted by: amberh551
In the beginning, I loved the ring system. Super affordable. Now I'm not caring for it too much. Things I like are the monthly price for a ring subscription. Another thing I like is the volume quality. My ring is just over a year old. So now for the cons. The charge is horrible. The charge was fantastic for about 6 months. It picks and chooses what it wants to catch. The wifi connection is horrible. It will just stop connecting.
We are shopping around for different systems right now
We are shopping around for different systems right now
Response from influenster.comBy Melissa, Ring, May 21, 2024
Hi amberh551.
Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell (2nd Gen.) function consistently and reliably so that you can effectively monitor your home. Having longevity in a battery-powered security device, such as the Ring Video Doorbell (2nd Gen.), is crucial when it comes to monitoring your home, especially if you are away for long periods of time. Rest assured, we are here to provide you with solutions today.
It sounds like you are experiencing issues with the connection, motion detection, and battery life of the device. Usually, a device falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. I have included a link here to an article on our website with more information on troubleshooting steps that you can take to ensure that you have the best possible connection to your network:
https://ring.com/support/articles/8i61o/Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.
This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."For more information on increasing motion frequency, please visit this link:
https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency.
Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. For more information on refining motion detection, please visit this link: https://ring.com/support/articles/9qnpt/Refining-Your-Motion-Alerts-for-People-and-Other-Motions.
There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. For more information on how to optimize the performance of your device in regards to battery life, please visit this link: https://ring.com/support/articles/oj8z4/Troubleshooting-Ring-Device-Batteries-Draining-Too-Fast.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,
Melissa from Ring.
Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell (2nd Gen.) function consistently and reliably so that you can effectively monitor your home. Having longevity in a battery-powered security device, such as the Ring Video Doorbell (2nd Gen.), is crucial when it comes to monitoring your home, especially if you are away for long periods of time. Rest assured, we are here to provide you with solutions today.
It sounds like you are experiencing issues with the connection, motion detection, and battery life of the device. Usually, a device falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. I have included a link here to an article on our website with more information on troubleshooting steps that you can take to ensure that you have the best possible connection to your network:
https://ring.com/support/articles/8i61o/Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.
This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."For more information on increasing motion frequency, please visit this link:
https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency.
Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. For more information on refining motion detection, please visit this link: https://ring.com/support/articles/9qnpt/Refining-Your-Motion-Alerts-for-People-and-Other-Motions.
There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. For more information on how to optimize the performance of your device in regards to battery life, please visit this link: https://ring.com/support/articles/oj8z4/Troubleshooting-Ring-Device-Batteries-Draining-Too-Fast.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,
Melissa from Ring.
Written by a customer while visiting influenster.com
Customer Rating
5
I love it!
on November 12, 2023
Posted by: tara_shalynn
I love this ring doorbell. I have had it for a few years now, and my gosh does it help with feeling more secure in your own home. I highly recommend it!
Written by a customer while visiting influenster.com
Customer Rating
5
Neighbor hood watch
on November 16, 2023
Posted by: matthewr17
Video quality great also installed night cam incase too but it’s better to be secure than sorry. Last great amount of time including audio for those hard of hearing works great.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect for security
on November 16, 2023
Posted by: ginac80
Love this for security and feeling safe. The video quality is great and it picks up most movement near and around our home. I do wish that it picked up motion a bit quicker as it sometimes misses as people approach the house. We have a battery operated version and it was easy to install and get connected.
Written by a customer while visiting influenster.com
Customer Rating
5
Need one of these!
on November 22, 2023
Posted by: jadetudes
This ring doorbell was given to me for Christmas last year! I absolutely love it!! It is wifi paired through your phone so you can use the app! The app also saves videos and movement! I like that I can talk through the ring doorbell as well as view it when I want!
Written by a customer while visiting influenster.com
Customer Rating
5
Yes
on November 22, 2023
Posted by: whoopiewagon2021
Absolutely amazing amazing product will definitely recommend it to my friend's family and acquaintances. Very durable, great value for your money..
Written by a customer while visiting influenster.com
Customer Rating
5
Good security if you feel unsafe
on November 24, 2023
Posted by: mandyj43
The ring doorbell was easy to fit and so useful. It lets us know when there is someone at the door even if they do not ring the bell. Very helpful as we have a solid door and cannot see the other side
Written by a customer while visiting influenster.com
Customer Rating
5
Safe and great
on November 26, 2023
Posted by: josp5
This goes perfectly with the exterior of our house. It’s perfect when we need to look and see what’s going around in our neighborhood and our house.
Written by a customer while visiting influenster.com