Customer reviews from kwikset.com
Kwikset - Satin Nickel Metal Electronic Keypad Entry Lock
Average customer rating
4.2
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
21
4 Stars
4
3 Stars
1
2 Stars
0
1 Star
5
88%of customers recommend this product.
(
21 out of
24)
Customer Reviews for Kwikset - Satin Nickel Metal Electronic Keypad Entry Lock
Customer Rating
1
on January 8, 2026
Posted by: Jb178
from Ohio
Gender:Male
Junk. Only works half the time. Will randomly not work. Very frustrating.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Consumer Service, January 8, 2026
Hello Jb178,
We're sorry to hear about your frustration and are happy to assist you. Here are some tips to help ensure your 240 lock is in the best working order:
1. Replace the batteries, Factory Reset, and perform the Door Rehanding in Steps 16 and 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053733_9240.pdf
2. Program the User Codes in Step 6.
3. Test the lock with the door open and check your door alignment for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're sorry to hear about your frustration and are happy to assist you. Here are some tips to help ensure your 240 lock is in the best working order:
1. Replace the batteries, Factory Reset, and perform the Door Rehanding in Steps 16 and 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053733_9240.pdf
2. Program the User Codes in Step 6.
3. Test the lock with the door open and check your door alignment for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
printing guide
on December 24, 2025
Posted by: sssssssssssssssssss
the instruction guide can not be printed it drops pages
Response from kwikset.comBy Mariana, Consumer Service, December 26, 2025
Hello,
We’re sorry to hear that you’re experiencing trouble printing the Installation & Programming Guide. Please try selecting 11x17 paper size in your print settings to ensure the guide prints at the correct scale.
In addition, you can view the guide and the installation video on the Powerbolt 240 Support Page using the link below:
https://www.kwikset.com/support/productdetail/powerbolt-240-traditional-keypad-electronic-lock
Thank you,
Kwikset
We’re sorry to hear that you’re experiencing trouble printing the Installation & Programming Guide. Please try selecting 11x17 paper size in your print settings to ensure the guide prints at the correct scale.
In addition, you can view the guide and the installation video on the Powerbolt 240 Support Page using the link below:
https://www.kwikset.com/support/productdetail/powerbolt-240-traditional-keypad-electronic-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Common manual key No-Go
on December 16, 2025
Posted by: Homeowner_1
Cannot be keyed alike with other Kwikset Powerbolt 240s. In other words, you cannot have two of these in your house and use the same metal key.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Consumer Service, December 16, 2025
Hello Homeowner_1,
We're happy to help with your concern. The Powerbolt 240 features a traditional pin & tumbler cylinder, which can be re-keyed by a locksmith. The benefit of this type of cylinder is that it can also be master keyed for your convenience.
Alternatively, you might consider one of our SmartKey® locks, which allow you to re-key the lock yourself using the SmartKey Learn Tool. SmartKey cylinders cannot be master keyed. Here’s a link to the Powerbolt 250 for reference:
https://www.kwikset.com/products/detail/powerbolt-250-transitional-keypad-electronic-lock
Thank you,
Kwikset
We're happy to help with your concern. The Powerbolt 240 features a traditional pin & tumbler cylinder, which can be re-keyed by a locksmith. The benefit of this type of cylinder is that it can also be master keyed for your convenience.
Alternatively, you might consider one of our SmartKey® locks, which allow you to re-key the lock yourself using the SmartKey Learn Tool. SmartKey cylinders cannot be master keyed. Here’s a link to the Powerbolt 250 for reference:
https://www.kwikset.com/products/detail/powerbolt-250-transitional-keypad-electronic-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
not good
on June 7, 2025
Posted by: TTTTT
used for 1 month and broken. Had a warranty replacement and broken again in 1 month of usage.
Response from kwikset.comBy Mariana, Consumer Service, June 30, 2025
Hello TTTTT,
We are happy to help! Here are some tips to help ensure your 240 lock is in the best working order:
1. Replace the batteries, Factory Reset, and perform the Door Rehanding in Steps 16 and 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053733_9240.pdf
2. Program the User Codes in Step 6.
3. Test the lock with the door open and check your door alignment for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We are happy to help! Here are some tips to help ensure your 240 lock is in the best working order:
1. Replace the batteries, Factory Reset, and perform the Door Rehanding in Steps 16 and 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053733_9240.pdf
2. Program the User Codes in Step 6.
3. Test the lock with the door open and check your door alignment for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Another product ruined by corporate greed.
on February 18, 2025
Posted by: tnasto12
from Raleigh, NC
Gender:Male
Bought one of these to replace an older Kwikset Powerbolt that we bought back in 2018. Right away, I was sorely disappointed when comparing the two products. The 240 has the same number layout but the backside is entirely cheap plastic. The older Powerbolt has a metal backside that feels entirely more secure. Wish I could find an older one, because I can already tell this isn't going to last more than a year or two at best.
Response from kwikset.comBy Mariana, Consumer Service, February 21, 2025
Hello Tnasto12,
We're happy to help answer any questions or concerns about the Powerbolt 240. To learn more about this model, please follow this link: https://s7d2.scene7.com/is/content/Kwikset/Powerbolt-240-Sell-Sheet
And to reach out Support Team, please contact us here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help answer any questions or concerns about the Powerbolt 240. To learn more about this model, please follow this link: https://s7d2.scene7.com/is/content/Kwikset/Powerbolt-240-Sell-Sheet
And to reach out Support Team, please contact us here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Awesome Product and Support (If needed)
on October 21, 2024
Posted by: DLJ
I bought the older version Powerbolt2 keypad lock. Absolutely the best value and very high quality product. The batteries lasted for almost 3 years and when I had to replace, I had a question and called the support number listed on their website (yes, it was actually easy to find). The person that helped me was awesome and I got all my questions answered clearly and quickly. I will never buy another brand. Thanks Kwikset!!
Written by a customer while visiting kwikset.com
Customer Rating
5
Fantastic lock!
on May 18, 2024
Posted by: Jimbo1967
from Ft Lauderdale FL
Gender:Male
I have had the Powerbolt for a few years now and it still works perfectly. Rather than keys, my grandchildren had their own codes. They loved it and still use them when they come home. All of the locks on my house are Kwikset locks that are keyed alike with the smart key feature.
Written by a customer while visiting kwikset.com
Customer Rating
5
Works Great
on January 12, 2024
Posted by: Dave Bro
Gender:Male
Great product. I installed the Smartcode 909 product almost two years ago and it works great. Instructions were easy to understand and the unit was easy to install. Haven't had to replace the batteries yet. I'm on the site to get more info about creating a mastercode. Also, a real "Trade Professional" wouldn't have a problem installing this product...
Written by a customer while visiting kwikset.com