Customer reviews from jbl.com
JBL - Refurbished Excellent - Portable Flip 7 Speaker - Pink
Average customer rating
4.2
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
141
4 Stars
13
3 Stars
9
2 Stars
13
1 Star
20
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Refurbished Excellent - Portable Flip 7 Speaker - Pink
Customer Rating
1
Poor battery life
on September 5, 2026
Posted by: Denny25
The personalization was a perfect surprise for my husband. This speaker is not what I was expecting from JBL at all. The max battery life in this speaker is 2hours max. Even though it says 12-14 hours that is certainly not the case. Basically a cool looking paperweight at this point. Do better JBL.
Not worth the price
Response from jbl.comBy Customer Support, September 5, 2026
Thank you for bringing this to our attention. We'd like to work with you directly to address your issue with your JBL Flip 7, please contact us directly at https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound
on September 2, 2026
Posted by: Bearjr
from Maine
It has really great sound, good bass. Only downside is the battery life. But, I can understand with using the volume loud it would have a tendency of dying a little bit quicker. Overall, I really like the color, and size and sound. Would purchase again!
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn't work?
on September 2, 2026
Posted by: ol226
Bought this a few months ago and is super cute but doesn't work at all. Doesn't charge or turn on, so I'm a bit confused since I own other JBL speakers that work perfectly fine. Not sure what's going on...
Response from jbl.comBy Customer Support, September 2, 2026
We’d like to work with you directly to help resolve this issue with your unit. Please reach out to our customer support team here for further assistance: https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
5
Excited music
on August 31, 2026
Posted by: Melchior Ndihokubwayo
from Kigali
This customer did not provide a text review.
Written by a customer while visiting jbl.com
Customer Rating
2
Negative battery life
on August 24, 2026
Posted by: Poisonivy
from Ocho Rios Jamaica
I purchased the personalized speaker. The picture & wording came out very nice. The sound is loud enough. Not too heavy not too light. But the battery life is terrible...I get about 1.5 hours of usage.
Response from jbl.comBy Customer Support, August 26, 2026
Thanks for bringing this to our attention. We’d like to work with you directly to help resolve this issue with your unit. Please reach out to our customer support team here for further assistance: https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect size and great sound quality
on August 21, 2026
Posted by: TLV127
from New Jersey
I bought this as a surprise gift for my husband who lost his last JBL speaker. He absolutely loved it and the camo color! He charged it right away and has been using it since. As always JBL never disappoints!
Written by a customer while visiting jbl.com
Customer Rating
5
Grandson loves it
on August 20, 2026
Posted by: Hatboro Grandmom
from PA
Birthday request for my 19-year-old grandson. He loves it. Even though he knew I was getting it for him, he was thrilled with it. The sound around our pool was amazing. I was worried the neighbors would complain about it.
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointed
on August 11, 2026
Posted by: Aleysha
from Columbus Ohio
honestly feel completely ripped off with this purchase. The battery barely lasts 6–8 hours, and I paid extra for the custom color, which has already started peeling off after only two days and is now showing white underneath.
This is extremely disappointing. If I had known that the customized color would start coming off this quickly, I absolutely would not have paid extra for it. The whole point of paying for customization is to get something that actually lasts, not something that starts looking damaged after two days.
As for the battery, I’m not even sure if this is normal battery life or if my speaker is defective. I don’t play it at an especially high volume, so I really don’t understand how the battery can drain this quickly.
For what I paid, I genuinely expected much better quality. At this point, I feel very disappointed and honestly misled by the purchase.
Response from jbl.comBy Customer Support, August 14, 2026
We appreciate your feedback on our JBL Flip 7. It has a published playtime of up to 16 hours which is the maximum battery time you will get when listening at background levels. As you turn up the volume, the playtime will be reduced, much like a phone battery when you brighten the screen. The same goes for source material. Music with more bass will also reduce playtime. It is possible that the battery is working correctly, but depletes more quickly when the volume is very loud and/or the bass has been boosted. Please charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. With regards to the customized color, please contact our customer support for further assistance. https://support.jbl.com/
Written by a customer while visiting jbl.com