Customer reviews from Nespresso USA
Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Customer Rating
3
Very loud
on June 25, 2024
Posted by: Goolsby
from Oregon
[This review was collected as part of a promotion.] Very loud machine doesn’t froth as well as my Vertuo
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, June 26, 2024
Thank you for your honest review and feedback. Should you need machine support, please do not hesitate to contact us at our toll-free number, 1-800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a fan
on March 26, 2026
Posted by: Court
Way more of a hassle than it’s worth. First the pods are so expensive. So I found a kit to refill my own but they cause the machine to clog. I now have to rinse it almost everyday but I use it. Not worth it for the money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 26, 2026
We're sorry you did not enjoy the Nespresso experience, Court. All Nespresso machines come with at least a one-year warranty. Please give us a call at, 800.562.1465, we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too small
on January 2, 2024
Posted by: Nana83
from Union city, ca
[This review was collected as part of a promotion.] The machine is to small/ short, the mugs I bought don’t even fit under.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 3, 2024
Thank you for your review, Diana. If you'd like to discuss return or exchange, you can do so for 30 days after receiving your machine. Please give us a call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The perfect machine
on June 25, 2024
Posted by: Anonymous
from Houston tx
[This review was collected as part of a promotion.] Love my machine! Perfect for my work office. The coffee flavor is better than most coffee shops.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awsome coffee and coffee maker!
on July 10, 2024
Posted by: Cinndy
I love this coffee maker! The smooth coffee is fabulous! I love the various coffees that are offered. Easy handling and just wonderful!!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still making coffee
on October 15, 2025
Posted by: LHaney
from Hoschton, GA
I bought this style coffee maker due to my other one had been stored for 5 months and had gotten mold in it and was leaking from bottom. Saw this model and liked that it would fit in my new smaller house. Works great love that it is smaller but with still great flavor!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Purchase Ever
on April 30, 2023
Posted by: Shani
from Dallas, Tx
[This review was collected as part of a promotion.] I was never a coffee lover. The thought of making a latte always filled me anxiety because it seems I could never make a good cup coffee. However, I decide to buy Nespresso VertuoPlus and I have never been so happy with a purchase.
The machine is not only aesthetically pleasing but has made my mornings much for simpler. The coffee pods are rich in flavor and absolutely delicious. My morning’s definitely feel much more organized and peaceful. I would definitely recommend purchasing a Nespresso Machine for those on the go or have need the added help to make a warm cup of coffee to start the day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Frustrated
on May 13, 2023
Posted by: Sassyboots
from Pinole, CA
[This review was collected as part of a promotion.] Purchased and thinking about returning. Numerous times where it’s not working properly when inserting the capsule and have to reopen and insert another capsule. Wasteful
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA