Customer reviews from Nespresso USA
Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Customer Rating
1
on July 18, 2023
Posted by: Stepha
from Wny
I bought this machine a few months ago and it suddenly stopped working and will not turn on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, July 19, 2023
Hello, and thank you for your review. We are disappointed to hear that there was an issue with your Vertuo Pop. We do see that you were in contact with one of our machine experts, and that a replacement is on its way. Should you ever need assistance in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on September 23, 2024
Posted by: Seventhsee
from USA
Wow. Constant problems. Making a cup of coffee has never been such a pain. Every morning for two weeks I've looked at this machine and asked "Are you going to make coffee this morning?" Sometimes it does and sometimes it doesn't. New capsules, two cups over the course of an hour and constant error messages. It was a gift, which makes it even worse. The latch on my previous coffeemaker broke, but guess what I've gone back too? Yes, holding the top down for three minutes while it brews. I used to have a Nespresso (older model) that worked fine but I gave a way when I moved. This one is awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, September 24, 2024
Hi. Thank you for your review. We are dismayed to learn your Vertuo Pop Plus machine does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Feels cheap
on August 15, 2025
Posted by: vplus
from Westminster, MD
I bought this as a gift for my sister and it works as needed but upon opening, there is an immediate quality difference. I have the Vertuo Plus from 2023 and it feels significantly more expensive. The Pop just feels like lightweight plastic. Even when adjusting it, I noticed how flimsy the water tank, disposal container and drip tray are. I know this model is more affordable but I didn't expect the extreme difference in physical quality. Other than that, it brews coffee as it should. Also-- I have the Pastel Yellow and for some reason it has registered as Pacific Blue on the app.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works Great. Love the features
on June 1, 2023
Posted by: Maryp
from Yakima
[This review was collected as part of a promotion.] I bought this for my camper. I like the size and the fun colors. I also like that it brews the larger new pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Difficult to operate.
on February 29, 2024
Posted by: Noyb
from Boston MA
The open/close latch is extremely difficult to operate. I now have a sprained thumb. Is this a design flaw or did I purchase a damaged machine?
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 1, 2024
Thank you for your review. We understand your Vertuo Pop+ machine is not working to your satisfaction, and we apologize for any inconvenience this has caused. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We’re available 24 hours a day and 7 days a week. Please call us at your earliest convenience for further assistance. We are confident we will reach a satisfactory resolution soon, so you may continue enjoying your coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hard to open capsule holder + too much foam
on July 25, 2024
Posted by: emarquez
from Texas
I bought this about 7 months ago and am very disappointed. First, it is very difficult to open and close the capsule holder. I have to force it, and my 75 year old parents weren't able to do it. Horrible design. Second, the machine produces SO MUCH foam, like 2 inches per cup that I have to scoop out. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, July 26, 2024
Thank you for your review, Erin. We're sorry you and your parents are disappointed with the design of your Vertuo Pop and quality of your coffee. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema and is naturally created during the extraction process. As each blend brews according to its own unique parameters, there is no way to adjust the amount of crema that forms, however the volume will subside. We recommend folding the crema into your cup to ensure consistency in flavor and temperature. For any machine issues you're experiencing, please call 24/7 for assistance, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lawn Mower Loud and Low Budget Feel
on July 27, 2024
Posted by: Wendy
from Phoenix
I bought the Nespresso Pop+ to replace my Vertuo Next which bit the dust after about 5 years. I loved the color and compact style of this model, but was very disappointed after the first use. While the machine looks cute, it's VERY loud and sounds like there's a lawnmower in my kitchen when the machine is "working." This is not an exaggeration. The feel of the machine is flimsy, and you really have to push the top down to lock the capsule into place. I am returning it. Don't go for the cute/cheap model; paying a little more for increased quality of machine is worth it. Lesson learned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 29, 2024
Thank you for your review and honest feedback, Wendy. We are disappointed to learn that the Vertuo Pop+ did not meet your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are happy to learn that you contacted and received assistance from our Machine Experts to facilitate a return so you could purchase a different model. Please get in touch with us at 1-800-562-1465 if you need any further support or assistance with your new Nespresso machine. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact
on December 14, 2025
Posted by: Speedy
from Oklahoma
[This review was collected as part of a promotion.] Love how compact this machine is. Love it so much I took it to work to use and share with others.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA