Customer reviews from Nespresso USA
Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Customer Rating
5
Wonderful coffee and love the Blue Bottle collab!
on July 15, 2025
Posted by: the2ba4ever
from Somerset, PA
[This review was collected as part of a promotion.] I've been using a Nespresso Vertuo machine for years. I personally have two favorite coffee brands: Nespresso and Blue Bottle Coffee. As soon as the Nespresso X Blue Bottle Coffee collaboration machine was released, I knew I had to order one (even though my current machine was still functioning perfectly...please don't tell my wife)!
The two main things I love about my Vertuo machine are the number of available sizes of capsules and how quickly I can make a cup of coffee. Sometimes I just want a quick pick-me-up, so I pop in an espresso capsule. While other times, I have a long meeting and I need a lot of coffee, so I'll pop in a mug, alto, or carafe capsule.
The maintenance and upkeep of the machine are also quite easy, which is another great selling point. I've been using instant/individual cup coffee machines for decades and I'm so glad that I finally landed on Nespresso! While other machines produce sad, watered-down coffee, Nespresso machines always produce a tasteful, wonderful cup of coffee! I'm a bit of a super-fan of Nespresso, but please believe me when I type that Nespresso coffee is some of the best coffee I've ever tasted...and I literally own and use every method of brewing coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on September 18, 2025
Posted by: LynneC
from Lincoln, NE
Light usage but only lasted 5 months. It just stopped. We couldn't even get it to run long enough to descale. It was disappointing since it's not exactly an inexpensive machine. I should have stuck to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., September 19, 2025
Thank you for your review, Lynne. All machines are covered by at least a one-year warranty and we are always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash
on January 25, 2025
Posted by: Bobby
Turned my coffee into mud. Would rather use a can and a campfire.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good for about a year
on March 15, 2025
Posted by: tradosaurus
Lasted about a year. Another Vertuo machine I owned crapped out in a year. Never again. Junk
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact and colorful!
on April 4, 2023
Posted by: Ma_santi
from Dallas, TX
[This review was collected as part of a promotion.] Love how compact this machine is. Perfect for smaller areas, specially for those with smaller kitchens. And the pop of color makes it so cute. I think this would be a great for the college student. Small but mighty!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A coffee novice!
on July 11, 2025
Posted by: Nessa K
from Northern American Midwest
I lived over five decades as a non-coffee drinker, keeping a coffee maker on hand for my guests.
I recently acquired a taste for espresso in drinks and various recipes. This machine allows me to make espresso for me and allows coffee-dependent guests to get their "fix" of whatever drink they prefer. Easy to use. Everyone seems to love how they taste.
Overall, very happy - although I received it as a gift, and the color is most definitely not what I would have selected!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for college!
on August 26, 2025
Posted by: avab27
from New York
This coffee machine is perfect for a college dorm if you are not a fan of dining hall coffee and do not want to be wasting your money on overpriced coffee! I would totally recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
9
on July 13, 2024
Posted by: Anna
from Ireland
I recently purchased this machine as I just loved the colour I already own a machine.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, July 15, 2024
Thank you for your review, Anna. We are sorry to learn that the Vertuo Pop+ did not meet your expectations. We have now documented your feedback regarding this machine, and forwarded it on to the appropriate teams here for review. This machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. If you are within the 30 day return policy, we invite you to reach out and arrange a return via our toll-free number at 877-964-6290. We would also be happy to assist by reviewing any machine issues. We hope to hear from you soon, so that we may provide further assistance.
Written by a customer while visiting Nespresso USA