Customer reviews from Nespresso USA
Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Customer Rating
1
Will stop working within months
on October 12, 2025
Posted by: JS
from Boston
Do not recommend. This machine is useless, a waste of money and will break not long after you buy it. I descaled it as I was instructed and immediately after it stops working and nothing will fix it. In store help was also useless. We have had 3 different vertuo machines and all three have stopped working within months. If you do buy one, get the older models. The older models actually are great and have lasted years. Could not recommend the vertuo less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, October 13, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great when it works
on December 12, 2025
Posted by: Nespresso
I’ve had this machine for 14 months now and it only works correctly about 60% of the time. When it’s not working you get the dreaded blinking red light and have to unplug and replug multiple times before it starts. Granted this happens almost every time you’re late for work! It’s a shame because the coffee is the best, however the machine is not. Check the internet and reviews because this is a common problem with this particular machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed. Will return it.
on December 12, 2025
Posted by: Margaret
The Vertuo Pop Plus is not a well-designed product. 1) The coffee does not brew hot. It's merely warm. Nespresso says this preserves flavor but since when in the history of coffee is brewing hot a disadvantage? 2) I'm a first time Nespresso buyer and the explanation of the pod types and sizes is quite unclear e.g. online says there is a 12 oz option, but that is only if you're making iced coffee, and good luck fitting a 12 oz cup under the spout; regular coffee max is a mere 8 ounces, and an inch of foam. And, there's so much foam, you cannot see the color change in the coffee when adding milk or cream so it's hard to know if you've added the right amount. 3) The lid and lock are rather stiff when brewing a cup; I assumed, having used other Nespresso models at friends' homes, that there would only be a light touch needed but this product is completely different. Don't expect the experience of the upper models. 4) Finally, the flavor and strength of the coffee is superior to anything I had with my Keurig, but I miss the ease and heat of the Keurig.
Response from Nespresso USABy Antonia, Customer Relations, December 13, 2025
Thank you for your review, Margaret, though we're sorry you're disappointed with several aspects of the Vertuo Pop machine. We hope you'll call Nespresso directly for coffee and machine guidance and to address these concerns. We're available at 800.562.1465 and look forward to coming to a resolution so you can enjoy your Nespresso coffee selections.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good so far!
on February 12, 2026
Posted by: Jefe
from Chicago, IL
[This review was collected as part of a promotion.] Machine come with an app that provides video instructions to set up and utilize. Easy to follow. Warms up/starts up quickly. Delivers great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best
on February 15, 2026
Posted by: stcroixboix
from USVI
[This review was collected as part of a promotion.] The best coffee maker hands down. I’d gladly buy one for all my friends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Overall excellent product
on March 8, 2026
Posted by: Ronni5791
from Virginia Beach, Virginia
Easy to use. Easy to clean. I love this machine!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the versatility
on March 14, 2026
Posted by: Lar
from Boca Raton, FL
[This review was collected as part of a promotion.] I bought my Nespresso to cut down on my spending on buying coffee and it’s been great! I love the versatility of being able to make regular coffee and an espresso in different ways. Only machine i’ve had that doesn’t completely dilute the drink when making iced drinks. Only thing i don’t love is how closing and locking the machine feels when putting a pod in, it isn’t smooth and has caused coffee spilling out the back but that could have been user error lol.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on April 6, 2023
Posted by: Mónica
Great compact machine that does all cup sizes!! I just need one machine to do it all.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA