Customer reviews from Nespresso USA
Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Customer Rating
4
on February 18, 2026
Posted by: Dee
from Kansas City, MO
[This review was collected as part of a promotion.] I believe it would be a better experience for users to have a book of recipes that includes ways to use both the espresso and coffee to make even more flavors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Dream Machine 💙
on February 27, 2026
Posted by: Gentlemist82
from Fort Mitchell, AL
[This review was collected as part of a promotion.] I love my machine. My favorite feature is being able to change the brew size directly on the machine or through the Nespresso app. I never get bored because there are so many pod options that try.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the delicious coffee!
on December 2, 2025
Posted by: Kelltru
from Laguna niguel, CA
[This review was collected as part of a promotion.] My husband and I recently bought the virtual pop plus machine and we can’t go without a delicious cup of coffee every morning. It is small yet functional, which fits our space appropriately. The only thing I would caution is the amount of water and the container for used capsules is decently small so we have to switch out quite frequently. We anticipated this when we purchased, but overall the coffee machine is well worth it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great Coffee, Poor Quality
on March 9, 2026
Posted by: Ale
from Florida/ NY
[This review was collected as part of a promotion.] Sadly after two weeks the machine started to leak coffee from the bottom.
I would recommend this to a friend!
Response from Nespresso USABy Kendall, Customer Service, March 10, 2026
Thank you for your review, Ale. We certainly understand your frustration, and we hope you know that we're here to help. Machine experts are available 24/7 at 800-562-1465 and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cute but poorly constructed
on May 10, 2023
Posted by: KenAlan
from Redlands, CA
My machine started leaking after 2 weeks. Will be returning it and putting the 7-year-old machine back into service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 12, 2023
Thank you for your review. We’re deeply committed to customer satisfaction at Nespresso and want to ensure this is resolved for you. Nespresso machines are covered under warranty for at least one year after purchase. Please call us at 1-800-562-1465 and a machine expert will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love Nespresso! but a little disappointed with Pop
on October 16, 2023
Posted by: KT
from CA
[This review was collected as part of a promotion.] I have owned several machines and am a big Nespresso fan. I am a little disappointed in the Pop with the fact that it offers 5 different coffee sizes including the 14 oz but yet doesnt allow for a larger cup including Nespresso own tall mugs (which I own!). I am also disappointed with the temperature. This does not heat the coffee nearly as much as other machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, October 17, 2023
Thank you for your review. We are dismayed to learn that the Vertuo Pop Plus does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you’d like to enjoy a taller Nespresso beverage, you may visit us online, and view our capsule drawer. With your machine sitting on capsule drawer, you will be able to fit a taller glass/cup under the coffee outlet to enjoy a taller beverage. If you need assistance with your Vertuo Pop Plus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs to be a little taller
on August 7, 2024
Posted by: JamJam
from Redlands, CA
Just about perfect for everything it claims to do.
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
compact and easy
on September 12, 2025
Posted by: Mish11
from Beverly Hills, CA
[This review was collected as part of a promotion.] I lost my original vertuo machine in the Palisades fire , and since I am in a smaller place after the fires I decided to get the smallest model to save counter space. So far I like it , it does the job and it's so compact !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA