Customer reviews from Nespresso USA
Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Average customer rating
4.6
(1,755 Reviews)
Rating breakdown 1,755 reviews
5 Stars
1,422
4 Stars
198
3 Stars
46
2 Stars
28
1 Star
61
93%of customers recommend this product.
(
1,452 out of
1,567)
Customer Reviews for Nespresso - Vertuo POP+ by Breville, Dark Grey - Dark Gray
Customer Rating
5
Changed my life
on June 1, 2024
Posted by: Stan1
from Saratoga Springs NY
[This review was collected as part of a promotion.] I was introduced to Nespresso at an in Amsterdam VRBO. I was the person who rotated coffee-making approaches every year because none were quite right. I went from automatic drip to French press to Keurig to pour over, and none took hold like Nespresso. I'll never switch again. I have been told I have the best cup of coffee in the family.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use. Expels pod with each use.
on January 2, 2025
Posted by: Pam1060
from Oregon
Bought the Vertuo Pop Plus for my husband and the whole family loves it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Machine
on January 3, 2025
Posted by: Dylan
[This review was collected as part of a promotion.] Wasn’t quite sure what to expect at first. But I had the original about ten years ago and decided to try there new machine and I love it. The creamy tops it leaves and the ease of use. I just need to find a coffee from there selection I love. They have so many to choose from it’s difficult. But it will get done. Thanks
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs to be hotter
on January 28, 2025
Posted by: Gomez
from NJ
Love this machine. But it's not really brewing coffee as hot as it should. Is there anything I can do to adjust?
I would recommend this to a friend!
Response from Nespresso USABy Katy R., January 29, 2025
Thank you for your review, Paul. We recommend descaling your machine with Nespresso Descaling Solution every 3 months or 300 capsules, whichever comes first, to remove internal mineral deposit that can build up, which can affect the flow, temperature and overall performance of your machine. A weekly cleaning will keep the brew unit clear of grinds and coffee residue. If you're still experiencing issues after descaling, please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loud
on February 2, 2025
Posted by: HollyR
from Sc
My last nespresso machine, the virtuo, just died after 7 years. I opted for this one because if the price difference. It does the job but, IT IS SO LOUD. it sounds like a plain is taking off and I don't understand how something so small can make so much noise. I'm sad.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoPop+ machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious
on May 13, 2025
Posted by: Pb67
[This review was collected as part of a promotion.] I bought this a month ago and I’m so happy I did..
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine easy to use
on May 19, 2025
Posted by: Pk
from Nj
[This review was collected as part of a promotion.] I bought this machine a month ago and I am so happy I use it every day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Remember to clean!
on August 11, 2025
Posted by: Mel
from Connecticut
[This review was collected as part of a promotion.] Some complicated instructions on cleaning, although everyday use is very simple. I probably ruined our first machine by not cleaning often enough.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA