Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
we love our next thermostat
on January 24, 2020
Posted by: janine
returning home from travel and your home is warm and cozy. just set the heat when you land at the airport and voila! warm and cozy when you arrive.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Home Owner
on February 10, 2019
Posted by: Anonymous
This product is a great addition to our three story home. We can change the temperature anywhere in our home or when we are gone.
The installation was easy and worked with our HVAC.
The learning features is great.
The installation was easy and worked with our HVAC.
The learning features is great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great product
on July 22, 2019
Posted by: Guitar Picker
I have been wanting one of these for quite some time. It was my birthday and my mother bought one for me. It was easy to set up easy to program and I love the look. Very impressed with the product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Google Nest Learning Third Generation
on July 14, 2021
Posted by: Pankaj
It is one of the worst thermostats available. It goes offline and goes to sleep for no reason. I got a replacement from google and the still issue persists. The product is defective, stay away!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 18, 2021
Hi Pankaj, thanks for taking the time to share your feedback. We’re sorry to hear that you’re having issues with your Nest Learning Thermostat
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-FI settings. Also, when your system wires can’t deliver enough power to keep the thermostats charged up, low battery may occur and it will disconnect you to your Wi-Fi. If you do not have a common(C) wire, installing it between your HVAC and Nest thermostats can resolve the problem.
We'd love to help you out, and diagnose the root cause of the issue. We recommend reaching out to our support team through this link: https://support.google.com/googlenest/gethelp
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-FI settings. Also, when your system wires can’t deliver enough power to keep the thermostats charged up, low battery may occur and it will disconnect you to your Wi-Fi. If you do not have a common(C) wire, installing it between your HVAC and Nest thermostats can resolve the problem.
We'd love to help you out, and diagnose the root cause of the issue. We recommend reaching out to our support team through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Saves me money
on February 27, 2020
Posted by: Geez
I love this thermostat I can set it from anywhere the house is warm when I get home and it cuts off by itself when I leave the house
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on May 29, 2020
Posted by: G. Moore
The Nest Thermostat is a great investment if you own or rent, it pays for itself almost immediately, and its easy to install and use, great product all around
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent product
on December 2, 2018
Posted by: Anonymous
I have used the cheaper products and you get what you pay for. This is a great high quality thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
More than just pretty!
on February 26, 2018
Posted by: EllaH
I'm loving my Nest Learning Thermostat. It took me almost 8 months to finally purchase at the suggestion of my furnace repairman. My heating bill for first cycle appears to be about 30% less. Really looking forward to my next bill so I can compare. I am so much more conscious of conserving energy now. It is a win-win purchase!
I would recommend this to a friend!
Written by a customer while visiting Google LLC