Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
The Best
on June 29, 2018
Posted by: Nest the Best
I have had another learning thermostat and the Nest so far is the best. Very easy to set up and use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on May 12, 2020
Posted by: Trinidad
I am enjoying my new nest thermostat the house feel just right.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
New to Nest but..
on May 17, 2020
Posted by: Fla Home
We have had the Nest for 5 days and love all the features, the away sensor keeps the home at an affordable level by showing us the green eco leaf makes us more aware of energy consumption.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest products
on December 11, 2019
Posted by: VickiC
I LOVE them!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product
on January 17, 2019
Posted by: Anonymous
Easy to install and program. Large display easy to read. Like the clicking sound between options / settings. Phone App works great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great smart thermostat overall but a bit quirky
on June 10, 2021
Posted by: Teacher1
First of all I love Google products. I have the Google Hub and smaller units throughout my house. I've wanted a smart thermostat for years and finally got the 3rd generation Nest thermostat. It's a pretty little unit and I love being able to change the temperature in my house from my phone using the Nest app or just speaking into the nearest google unit in my house. It does have one drawback. The smarter you make a product the more likely something will malfunction. I've received 3 separate error codes telling me my rh (power) wire isn't receiving power. I've went into the unit, fiddled with the wires and after some tinkering got it working again. Going on youtube I discovered this seems to be a pretty common problem. People have found everything from a tripped floater valve to needing a C wire to fix the problem. In any case I'm waiting on my AC guy as I write this. It's working fine now but I need to know I can trust it to work if I leave my house for multiple days.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Learning Thermostat
on September 5, 2018
Posted by: Lionel
Have been wanting to replace my old thermostats for a while and finally decided to replace them (I have two thermostats). Wow! Am I glad I did, the setup and configuration was very well documented and easy to follow. I really did appreciate the back plate that it comes with, so you can hide the holes from the previous thermostat. Had both of them installed an configured in about 20 minutes.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
An average thermostat; Google can do better
on January 7, 2022
Posted by: Amit
This is an average thermostat. It has features you would expect from a 'smart' thermostat, but falls short on a few counts. First, if you want other family members to have access via a phone, they need to download a separate app rather than the Nest, so that creates a compatibility issue. You want the user experience to be the same across the family, but it honestly is not. Second, the learning feature can irritate. Sometimes it feels you are wrestling with the learning thermostat for who wants control. That is an area for google to allow better user control. Third the ring dial feature can irritate as it is not intuitive and friendly. It is combination of ring dial plus press, which is confusing as you want it either or. So that experience needs to be better.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 11, 2022
Hi Amit, thanks for taking the time to share your feedback. We’re sorry to hear that Nest Learning Thermostat didn’t meet your expectations.
Nest Learning Thermostat should have a good idea of your patterns after about a week or so if they have a consistent routine. Sudden changes to your usual routine will change the previously learned algorithms, and it will continue to learn your new routines, but it won’t adapt immediately.
For newly created accounts, each family member needs to download the Google Home app in order to add them. After adding them, everyone should be able to use the Nest App to control the thermostat.
Your feedback is important to us as we’re always working to improve our products and services. If you need assistance, our support team is always here to help. Feel free to contact us here anytime: https://support.google.com/googlenest/gethelp
Nest Learning Thermostat should have a good idea of your patterns after about a week or so if they have a consistent routine. Sudden changes to your usual routine will change the previously learned algorithms, and it will continue to learn your new routines, but it won’t adapt immediately.
For newly created accounts, each family member needs to download the Google Home app in order to add them. After adding them, everyone should be able to use the Nest App to control the thermostat.
Your feedback is important to us as we’re always working to improve our products and services. If you need assistance, our support team is always here to help. Feel free to contact us here anytime: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC