Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
4
Nest Learning Thermostat
on August 20, 2021
Posted by: Beach Home
It was fairly easy to install. Just make sure you know your thermostat wire colors and codes. If you’re not sure, watch a Nest Learning Thermostat installation video on “You Tube”. The video will help you understand your wire codes and where to connect your existing thermostat wires. Once that is correct the rest of the set-up is pretty easy.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
1
Problems
on June 19, 2021
Posted by: Rizon
Right out of the box we had a low battery and charging issues. Old thermostat worked good and we wanted an upgrade but had problem after problem with the Nest. Very disappointed.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 20, 2021
Hi Rizon, thanks for letting us know about your experience. We’re sorry to hear that you’ve encountered battery problems with your new Nest Learning Thermostat. Battery drain problems usually occur when the system wires can't deliver enough power to charge the battery of your thermostat. It may also be related to Wi-Fi connectivity issues where the battery drains due to the network usage of the device.
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
We’d like to help you in the best way possible. Please reach out to our support team, so we can work together to find out the root cause of the issue. You can contact us here: https://support.google.com/googlenest/gethelp
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
We’d like to help you in the best way possible. Please reach out to our support team, so we can work together to find out the root cause of the issue. You can contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
2nd nest
on September 2, 2018
Posted by: Dodd
Upgraded my 1st generation nest and really like the sensor abilities
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Learning Thermostat
on March 26, 2021
Posted by: Michael H
Not quite the coolest thing since sliced bread, but real close. The ability to check on the temps remotely, adjust things before you get home and see how much energy you're using are all pretty cool.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on May 3, 2020
Posted by: Larbear
This Nest thermostat is so awesome looking and very easy to set up on your phone. You can control it from wherever you are! I commute 30 minutes to work, I turn on my nest 20 minutes before I get home and my house is perfectly cool. Again it is very easy to use. Thank you Google!!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Best thermostat
on November 6, 2019
Posted by: MaxS
We got this thermostat to replace an older programmable thermostat that was here when we bought the house. Due to someone having incorrectly wired our heat pump, I had a Google HVAC installed install the thermostat. If the wiring had been done correctly, then I can say that it would be fairly easy to do the installation. The thermostat works great. It keeps the house comfortable
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest
on July 11, 2021
Posted by: Rosemary
The thermostat has a mind of its own. We need to be able to set and monitor temperature in a rental house. The Nest is doing whatever it wants.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 13, 2021
Hi Rosemary, thanks for reaching out. We are sorry to hear of the inconvenience that Nest Learning Thermostat caused you.
Nest Thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You have an option to use it as a traditional programmable thermostat. You can manually set the temperature and create your schedules for the thermostat to follow. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also suggest turning off your Home/Assist, and clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll do our best to help you. You can contact our support team through this link: https://support.google.com/googlenest/gethelp
Nest Thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You have an option to use it as a traditional programmable thermostat. You can manually set the temperature and create your schedules for the thermostat to follow. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also suggest turning off your Home/Assist, and clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll do our best to help you. You can contact our support team through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Easy set up
on April 13, 2018
Posted by: b nest
Easy set up Fun to look at fun to play with on your phone notices when you're away and when you get home you can set your temperature when you're outside of your car so your house can be toasty warm or nice and cool it is a great help thank you Nest!
I would recommend this to a friend!
Written by a customer while visiting Google LLC