Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
So far, fantastic
on February 6, 2018
Posted by: JohG
Installed it and am in love, but my last thermostat had been broken
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
A Thermostat to use
on April 7, 2018
Posted by: Irish 14
We purchased this thermostat from our service provider after a semi yearly inspection of our heat pump. I love the ease of use and the fact that I can control it from my IPhone. It is so easy to use and provides me with complete control over my heating and cooling even when I am away from home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Nest Is Unreliable
on January 5, 2022
Posted by: Disappointed
I am not confident nor comfortable with my Nest replacement thermostat. It replaced a preexisting thermostat that is located in a hallway/nook of my one bedroom condo, but even with the installation of a remote in a bedroom, does not regulate temperature on a consistent or even basis. I think there's a lot of hype surrounding this device that does not match its performance.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 9, 2022
Hi there, thanks for taking the time to share your feedback. We’re sorry to hear that your replacement Nest Learning Thermostat isn’t working as expected.
We value your feedback and we’d like to help you the best way possible. We’d like to know more about your feedback and investigate what’s causing the issue. If you’re willing, you may reach out to our support team here: https://support.google.com/googlenest/gethelp
We value your feedback and we’d like to help you the best way possible. We’d like to know more about your feedback and investigate what’s causing the issue. If you’re willing, you may reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Top-Notch!
on August 1, 2019
Posted by: Bluz
This device is crafted extremely well and the installation steps are clear as a bell. (Almost fool-proof if you are aware of the type of heating and air system already in your home.) Seriously, just open the box and you are good to go because the Nest has all you need inside without having to drag your toolbox in from the garage. Helpful videos are available, as well.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love Nest
on April 21, 2018
Posted by: Devildog
Absolutely the best smart product on the market. Great aesthetics and ease of use make for an unbeatable product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Patty
on January 23, 2018
Posted by: Patty
I love the nest it helps me save money and not to have to keep adjusting the thermostat!! I have 2 of them and I love them!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on July 18, 2019
Posted by: Jackson’s
After a very unpleasant installation from old thermostat to the nest, the product is the best investment.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great features
on August 7, 2021
Posted by: David
Nice and easy to use. Great features. Easy setup for the first one. Still not able to get the second nest setup on the same account.
I would recommend this to a friend!
Written by a customer while visiting Google LLC