Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Great!
on July 3, 2021
Posted by: frankmagx
This product has been amazing and made our home much more economical.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to install and a joy to operate
on September 10, 2018
Posted by: EddieC
This thermostat is so easy to install and operate. Instructions were unambiguous and complete. The product works well to automate environmental control of our house. Can adjust settings from app which is also easy to set up.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on September 7, 2018
Posted by: Maria412
This product is awesome. Very satisfied with it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Difficult
on October 7, 2021
Posted by: John D
I’m having difficulty getting it to stay within the temperature range I want it to be. It keeps self adjusting to 78 degrees for cooling. Frustrating!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, October 10, 2021
Hi John D, thanks for sharing your experience. We're sorry to hear about the difficult experience trying to keep your Nest Learning Thermostat stay within your preferred temperature range.
You may set your Nest Learning Thermostat to Heat-Cool mode to keep it within a temperature range. Your system will only cool your home. Your thermostat will automatically switch your system between heating and cooling as needed to meet any scheduled temperatures or a temperature that you’ve manually selected.
If you still encounter an issue, you may try to reset your Nest Learning Thermostat. This will erase all settings and you may need to set it up once more. To reset, go to Settings > and then Reset > then choose All Settings.
If none of the steps prove to be helpful, please consider contacting our support team for further troubleshooting and isolation. Our support team would be happy to assist you here: https://support.google.com/googlenest/gethelp
You may set your Nest Learning Thermostat to Heat-Cool mode to keep it within a temperature range. Your system will only cool your home. Your thermostat will automatically switch your system between heating and cooling as needed to meet any scheduled temperatures or a temperature that you’ve manually selected.
If you still encounter an issue, you may try to reset your Nest Learning Thermostat. This will erase all settings and you may need to set it up once more. To reset, go to Settings > and then Reset > then choose All Settings.
If none of the steps prove to be helpful, please consider contacting our support team for further troubleshooting and isolation. Our support team would be happy to assist you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
easy to set up and use
on February 20, 2018
Posted by: GI3i
App is easy to understand and anyone can install and set this up.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love my Nest
on October 6, 2019
Posted by: Carabara
I enjoy my Nest so I know how the temperature is in the house while I’m gone and make sure the house is comfortable for my dogs. they are inside dogs and have a doggie door to come in and out! Thank you for the great product! Highly recommend this!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy Peasy
on August 16, 2019
Posted by: Duncan Pines
Easy to install and a pleasure to operate.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Very impressed.
on April 20, 2018
Posted by: TorchVert
Easy setup, simple but full featured operation. Honestly can't think of a way this product could much improved.
I would recommend this to a friend!
Written by a customer while visiting Google LLC