Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Awesome
on June 16, 2018
Posted by: Gentleman Grooming Lounge
A great way to control the air even when away from home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Very good product
on June 10, 2018
Posted by: Ravi Mantripragada
I love the product. It works flawlessly and easy to setup. I like the energy suggestions and its connection using app. Tons of savings using this Nest thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Schedule throws off learning
on March 22, 2021
Posted by: Traxx
Not as easy to use as they make it seem. Going to take more time. The schedule overrides any learning thus far and I’m constantly monitoring it. Kinda proffered the simple button that adjusted the home 1 degree at a time. This will swing and pre condition and all kinds of things. But it hasn’t “learned” anything.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, March 24, 2021
Hi Traxx,
Thanks for your valuable feedback and for sharing your experience with Nest Learning Thermostat. We're always working to better understand our customers so we can improve our products to meet your expectations.
It can take some time for your thermostat to learn your heating and cooling schedule as well as how quickly your home heats up or cools down. So, for the first few days you have it, you’ll need to teach your thermostat what temperatures you like and when. Just turn the temperature up or down on your thermostat or with the app.
If you've been using it for a while now and it still doesn’t learn your schedule, you can reach out to us to further work on it and help you out. You can get in touch with us here: https://support.google.com/googlenest/contactflow
Thanks for your valuable feedback and for sharing your experience with Nest Learning Thermostat. We're always working to better understand our customers so we can improve our products to meet your expectations.
It can take some time for your thermostat to learn your heating and cooling schedule as well as how quickly your home heats up or cools down. So, for the first few days you have it, you’ll need to teach your thermostat what temperatures you like and when. Just turn the temperature up or down on your thermostat or with the app.
If you've been using it for a while now and it still doesn’t learn your schedule, you can reach out to us to further work on it and help you out. You can get in touch with us here: https://support.google.com/googlenest/contactflow
Written by a customer while visiting Google LLC
Customer Rating
5
Jay
on February 9, 2019
Posted by: Anonymous
Great product as I love it and its features
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
So simple to use
on July 12, 2018
Posted by: ZVanT
I love how easy it is to use. No complicated programming of start and stop times. Just turn the dial or use the App on the phone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Exceeded Expectations
on February 18, 2018
Posted by: kbechtel09
We have had our next installed for about a month now and replaced a programable thermostat with it. We have loved the learning feature, auto-away, and the ease of adjusting the temperature. We have already seen a drop in our home heating costs.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat
on January 13, 2019
Posted by: Anonymous
I really love this it was easy to install and it really looks great .It was easy to learn eco was really great to use it turned on when I wanted it to .i really love it and it was really nice looking on the wall.....
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Best investment for a vacation rental
on August 23, 2019
Posted by: Hajni
I purchased it after my guests almost broke my AC by keeping the windows open all day and running the AC 24/7 in the Florida summer.
Installation and setup were under 15 minutes. I didn't have to be physically there, I just added the code shown on the device to my app on my phone, and it worked.
The most important feature is to lock it, while still allowing guests to adjust the temperature.
Installation and setup were under 15 minutes. I didn't have to be physically there, I just added the code shown on the device to my app on my phone, and it worked.
The most important feature is to lock it, while still allowing guests to adjust the temperature.
I would recommend this to a friend!
Written by a customer while visiting Google LLC