Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Easy to install.
on March 16, 2019
Posted by: Lisa86
Very easy to install. I had it on the wall and connected to the app within 30 minutes of taking it out of the box.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Broken in 16 months
on June 7, 2021
Posted by: Jason
Don't ever switch to this product. The "learning" is obnoxious and makes it almost impossible to set a schedule and mine failed around 16 months with no way to get it replaced.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 10, 2021
Hi Jason, thanks for taking the time to share your feedback with us. We’re sorry to hear that you are having some issues with Nest Learning Thermostat.
Nest Learning Thermostat uses the Auto-Schedule feature, wherein it learns from the temperature changes you make on the thermostat over time and then creates its own schedules. You can turn off this feature to control the thermostat schedules all by yourself. Here's how you can turn it off:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also recommend clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again. We'd be happy to take a look at the issues, and help you the best way possible. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Nest Learning Thermostat uses the Auto-Schedule feature, wherein it learns from the temperature changes you make on the thermostat over time and then creates its own schedules. You can turn off this feature to control the thermostat schedules all by yourself. Here's how you can turn it off:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also recommend clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again. We'd be happy to take a look at the issues, and help you the best way possible. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
I Am A Gadget Freak
on June 13, 2019
Posted by: Jaleemom
This was a gift from my children and it is by far my most favorite gift they have given me. The convenience of scheduling my thermostat for the week is bonus. Rarely do I need to adjust the temp and on those occasions when I need to adjust it....there’s an app for that! Oh yeah and it has helped me to lower my electricity cost...BONUS!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on March 23, 2019
Posted by: baba
works great
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Phenominal
on March 26, 2019
Posted by: CraigASheley
Absolutely impressive piece of electronics functionality and aesthetically.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Easy
on January 5, 2019
Posted by: Anonymous
Takes a little time getting used to. Love changing it with my phone or Alexa device.
I would recommend this to a friend!
Response from Google LLCBy Nest, January 8, 2019
Thanks for providing us with this feedback!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome addition to our new home
on November 17, 2018
Posted by: Anonymous
We received our Nest as a wedding present & we cannot be happier. The Nest was simple to install, even easier to use & control. We LOVE our Nest!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Perfect!
on June 15, 2021
Posted by: Jon P
Easy to setup, works perfectly. Even remembers settings after a power outage, through it would be hood to have a notification for that occurrence, especially when to prevent frozen pipes. I also think it would be cool to be able to display a user specified photo. Overall excellent product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC