Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Strongly Recommender
on April 8, 2018
Posted by: Henewey
After the easy install of this product, I have seen a drastic change in my utility bill. This device gives me full control of my house temperature and I truly love it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Great once, you figure out the bugs.
on April 12, 2021
Posted by: Jason
Thermostat was installed by a certified professional HVAC team. After install the Thermostat would reboot about every 10 minutes. Stating it was not connected to WiFi. When tapping on the device the screen would stay blank, then reboot. I have two Aruba Instant Access Points in our house, this resulted in the Thermostat bouncing back and forth between the two. Once I discovered this was the issue, I turned the power output down allowing it to stay connected to one AP. This resolved the reboots. Overall we are happy with the Nest, but I do feel there is room for improvement.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, April 15, 2021
Hi Jason, thanks for taking time to share your feedback with us. We’re sorry for the inconvenience caused by the connectivity issue with your Nest Learning Thermostat. In spite of the difficult experience, we are happy to hear that it is now working properly.
Here are some recommended Wi-Fi settings for all the Nest products, including your Nest Learning Thermostat:
https://support.google.com/googlenest/answer/9240155
We appreciate your feedback, and if you have any other concerns you may need help with, you can still reach out to our support team anytime by clicking on this link:
https://support.google.com/googlenest/gethelp
Here are some recommended Wi-Fi settings for all the Nest products, including your Nest Learning Thermostat:
https://support.google.com/googlenest/answer/9240155
We appreciate your feedback, and if you have any other concerns you may need help with, you can still reach out to our support team anytime by clicking on this link:
https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
on February 16, 2020
Posted by: Melody B
I would definitely recommend this product! It has already dropped my bill $20 in the very short time I’ve had it in. It does things I don’t even expect it to do. It is super simple to use!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
A comfortable Nest...
on February 10, 2018
Posted by: Mark R.
Received the Nest as a gift and set it up following minor wall repairs required due to the previous thermostat mounting technique. Mounting and connecting the Nest was a breeze. Programming our needs took only a few minutes and now the house stays comfortable without our interaction. Great follow-up monthly reporting from Nest let’s you monitor energy use. It’s a great household tool that actually saves money.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on May 24, 2018
Posted by: KSJr
The thermostat which was installed in the home I've just purchased was extremely complicated and hard to use. Then I've installed the Nest Thermostat. Now, controlling the temperature in my home is far more simpler and easier. I highly recommend this produce.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great and surprisingly easy to use
on April 10, 2019
Posted by: Randy U
I was extremely pleased with how easy it was to integrate the learning thermostat with my existing Nest security system. I am an older person who has had to learn new technology rather than being born to it. The nest learning thermostat’s user interface was very intuitive on setting up operational options and you didn’t have to set them up to get savings through efficient energy management.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Sleek and stylish
on January 19, 2018
Posted by: Frizzle
I should not have waited soooo long to upgrade to the nest thermostat!!! Simple setup and clear and easy instruction. I love it!!! The thermostat itself looks high end and well built. Get one, I promise you won’t be sorry.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Just Works
on August 29, 2018
Posted by: Phazor
Once this thing has picked up your habits, it just works. I don't really think about changing the temperature anymore because it already has.
I would recommend this to a friend!
Written by a customer while visiting Google LLC