Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Awesome thermostat
on January 7, 2019
Posted by: Anonymous
Awesome thermostatLove the self learning capabilities on this thermostat
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great Product
on January 21, 2018
Posted by: Isaiah
Love the nest install was easy, only issue I had was I didn’t need the common wire and for some reason my nest wouldn’t power up with that wire connected. I wish the manual had some troubleshooting tips, had to go online to figure out issues. Other then that I love the look of the nest and the app and ability to lock temperature so kids can’t mess with thermostat. Would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
From the comfort of palm from any where.
on November 16, 2018
Posted by: Anonymous
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Worth it!
on June 6, 2019
Posted by: Evelyn D.
Love, love love!!! I’m impressed at how the Nest as learned my preferred temperature and times. Even if I forget to set a temp or set it for away from home, it will do that automatically! And I love how them temperature shows up when It senses motion. I would recommend this product to anyone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest
on September 1, 2021
Posted by: Howard
Item stopped connecting after 1 month. Then began starting
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 4, 2021
Hi Howard, thanks for sharing some details of your issue with using the Nest learning Thermostat. We’re sorry to learn that it stopped connecting after a month, and then began starting.
It's important to make sure that the thermostat is getting enough power from your system wires as the connectivity issue of your thermostat is related to power issues. If your HVAC unit can’t supply enough power, the thermostat battery will start draining, and this results in your thermostat limiting its features such as Wi-Fi connection to preserve battery.
If this issue will happen again, please consider reaching out to our specialists so we can have a closer look and we’ll definitely do our best to help improve your experience here: https://support.google.com/googlenest/gethelp
It's important to make sure that the thermostat is getting enough power from your system wires as the connectivity issue of your thermostat is related to power issues. If your HVAC unit can’t supply enough power, the thermostat battery will start draining, and this results in your thermostat limiting its features such as Wi-Fi connection to preserve battery.
If this issue will happen again, please consider reaching out to our specialists so we can have a closer look and we’ll definitely do our best to help improve your experience here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
A1
on October 21, 2018
Posted by: Anonymous
I admit I was a little nervous before I opened the box, but......
Installation was extremely quick and easy. The instructions are very clear and easy to follow.
Setup was a breeze.
I had the Nest up and running in no time.
Installation was extremely quick and easy. The instructions are very clear and easy to follow.
Setup was a breeze.
I had the Nest up and running in no time.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Outstanding product
on May 10, 2019
Posted by: Phil USN
Easy to use, saves energy & cost, improves comfort, remote access, large-easy to read display, accurate temperature control.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent product so far
on June 30, 2019
Posted by: Stew R
I was a little skeptical when i decided to purchase this thermostat. I figured i would have to have someone come in a me install it for me. It was so easy to install that I was a bit scared that I did something wrong. The instructions are easy to follow. It's clear that they want you to be successful and safe when deciding to do this yourself. The whole process was a pleasant surprise.
I would recommend this to a friend!
Written by a customer while visiting Google LLC