Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Revolutionary Products
on February 2, 2018
Posted by: Dan H.
Thank you so much Nest, you are the best. The best looking and best performing products. You’ve made our home more connected and more efficient. We can effortlessly control and monitor our homes. You can’t put a price on the value of a great working product, that brings such safety and comfort & efficiency, like Nest!
Thank you for your dedication, and innovation.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostat
on February 17, 2019
Posted by: Anonymous
Set-up went smoothly. App was easy. Physical install was pretty quick. Test feature is great. Funtions great, as expected. Looks great!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome
on January 7, 2019
Posted by: Anonymous
We have installed a new nest thermostat, it was easy to install and it works great! Everyone should have one of these!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest learning thermometer
on August 9, 2020
Posted by: George
For a 74 year old whom is always amazed by new technology, this tops the list.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Fantastic addition to our home
on June 7, 2018
Posted by: KjLynne
The Nest learning thermostat is easy to install, a joy to operate and beautiful to look at. It responds to requests made to google assistant and appears to be learning (automatically) our habits and how we like the temperatures adjusted in our house.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Was Skeptical At First
on August 12, 2019
Posted by: Anthony Alexander
I was skeptical at first on purchasing a thermostat that would automatically change the temperature setting on its own, but I am truly happy I purchased the product. I love being able to adjust my home’s temperature while away and when lying in bed. Excellent product
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on November 25, 2018
Posted by: Anonymous
I love The Nest learning thermostat! I love the mobile app I love the ease of use. I love the look of the thermostat on my mobile app and in my home. I operated it by using my smart phone when I'm home and way. Very satisfied with my purchase. I recommend this product to everyone!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
New to Nest
on December 30, 2021
Posted by: NOVA Family
It's a fun product, like a Tesla it's about 80-90 finished at any given time. It doesn't allow you to run a true diagnostic test. This is key when troubleshooting a complex HVAC environment. If you just need a thermostat it's great! It's algorithms take longer to learn our patterns than I thought and I can't find a vacation mode that leaves the temp at one setting while gone. Big question, would I do it again? Maybe? I find a 7 day programmable more effective than a nest. But a nest does give you the cool factor.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 3, 2022
Hi NOVA Family, thanks for posting your feedback. We’re sorry to hear that Nest Learning Thermostat didn’t meet your expectations.
Nest Learning Thermostat should have a good idea of your patterns after about a week or so if they have a consistent routine. Sudden changes to your usual routine will change the previously learned algorithms, and it will continue to learn your new routines, but it won’t adapt immediately.
While you’re on vacation, we suggest setting your Nest Learning Thermostat on ECO temperatures. You can set your ECO temperatures based on your preference, so the system will turn on/off when it needs to.
For further assistance, you can reach out to our support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
Nest Learning Thermostat should have a good idea of your patterns after about a week or so if they have a consistent routine. Sudden changes to your usual routine will change the previously learned algorithms, and it will continue to learn your new routines, but it won’t adapt immediately.
While you’re on vacation, we suggest setting your Nest Learning Thermostat on ECO temperatures. You can set your ECO temperatures based on your preference, so the system will turn on/off when it needs to.
For further assistance, you can reach out to our support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC