Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
1
Junk!
on April 6, 2021
Posted by: Papa Jim
Dislike this device . It’s been replaced 3 times . It’s garbage!!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 8, 2021
Hi Papa Jim, thanks for reaching out. We're truly sorry for the disappointing experience with your Nest Learning Thermostat even after getting a 3rd replacement. We can only imagine how frustrating this experience may have been for you.
Nest Learning Thermostat relies on the power it gets from the wires of your heating and cooling system. And sometimes, the issue may be related to an unstable voltage supply coming from your system. If you haven't tried it yet, and if you´re willing, we suggest contacting a Nest Pro technician to check on both your Nest Learning Thermostat and HVAC system. They should be able to assess the issue and provide you with the best options to improve your experience.
You´re always more than welcome to contact our support team again for any support needs you may have.
Nest Learning Thermostat relies on the power it gets from the wires of your heating and cooling system. And sometimes, the issue may be related to an unstable voltage supply coming from your system. If you haven't tried it yet, and if you´re willing, we suggest contacting a Nest Pro technician to check on both your Nest Learning Thermostat and HVAC system. They should be able to assess the issue and provide you with the best options to improve your experience.
You´re always more than welcome to contact our support team again for any support needs you may have.
Written by a customer while visiting Google LLC
Customer Rating
5
nest thermostat
on February 17, 2018
Posted by: paul john
the best thermostat money can buy you control everything you don't have to be at your house
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Just In Love
on May 10, 2020
Posted by: OreNivia
Don't Overthinking, if u want to save energy go for this beautiful peace of thermostat. EXCELLENT.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Good product
on June 11, 2018
Posted by: Ediel00
It is a excellent thermostat , easy to connect and perfect functionality
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use
on February 6, 2018
Posted by: Scott L
It was very easy to install and use my Nest for the first time. Really like the phone app!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Terrible service
on November 12, 2021
Posted by: Joe t
The instructions are terrible and to fit it on base is sensitive and can detach. Also cannot figure out schedule. Most of all there is not a phone number to speak with a person!! What a surprise.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 13, 2021
Hi Joe t, thanks for sharing your review with us. We're sorry to hear that your experience with the instructions and the base of the Nest Learning Thermostat were terrible. We want to know more details about your issues with the setup and the schedule so we can better help you. We recommend that you reach us on our Google Help page and from there you can get multiple options for our support specialists to assist you with your Nest Learning Thermostat. Please check the link here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Reliable , easy to install and use
on July 12, 2018
Posted by: Carlos C .
I was trying different brands and models for my central HVAC that uses a heat pump , most of them didn’t work until I try nest last generation , and I really like it , because is easy to install , operate and it looks really trendy.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
great
on February 25, 2018
Posted by: Peter Mancini
You need this to make your home smart and work for you not you work for it
I would recommend this to a friend!
Written by a customer while visiting Google LLC