Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
4
Nest thermostat.
on January 7, 2020
Posted by: Neil....
I really like the Nest thermostat. I've had a little trouble but the Nest Customer
Service has been excellent getting it resolved.
Service has been excellent getting it resolved.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
VP/GENERAL MANAGER
on May 7, 2018
Posted by: Kalinikta
Gen-3 installed in my home works like a charm. I'm really impressed with the level of technical installation documentation and the quality of construction. The remote app is dead-on accurate and very responsive. It's really great when you have a technically challenged spouse...!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great device
on May 22, 2019
Posted by: Patrick E
Very easy to install and use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
bad
on March 18, 2021
Posted by: robert b
does not work correctly. does not hold settings. does its own thing that does not resemble our usage.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, March 23, 2021
Hi Robert, thanks for sharing your experience with us, and we apologize that you had to go through this trouble with your Nest Learning Thermostat.
With Auto-Schedule, your Nest Thermostat learns what temperatures you like at different times of the day. After a few days of learning, it will prepare a schedule for you.
To get this sorted out, we suggest clearing the existing schedule, then turning off Auto Schedule to make sure that your Nest Learning Thermostat will follow your set temperature moving forward.
If the issue persists, please contact our support team so we can take a closer look and assists you. Feel free to reach out to us here: https://support.google.com/googlenest/gethelp
With Auto-Schedule, your Nest Thermostat learns what temperatures you like at different times of the day. After a few days of learning, it will prepare a schedule for you.
To get this sorted out, we suggest clearing the existing schedule, then turning off Auto Schedule to make sure that your Nest Learning Thermostat will follow your set temperature moving forward.
If the issue persists, please contact our support team so we can take a closer look and assists you. Feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
New Thermostat
on June 12, 2018
Posted by: Sydtay
We love this thermostat. One of the best features for our busy lives is the eco feature. The range can be set by us and we can leave and know that our pets will be in a comfortable environment while we are away
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use/learn
on July 20, 2018
Posted by: Lee75
I like the sleek design. It was very simple to set up and use. The away feature is great. It changes preset temps even when I unexpectedly have to be away from the house.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on November 21, 2018
Posted by: Anonymous
Great product
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on June 12, 2019
Posted by: JanS
This thermostat is perfect for folks who are away from their home for any period of time. It removes any guesswork on the condition of your home’s climate. We have had the nest installed for just over a month and have already seen a decline in our energy bill.
I would recommend this to a friend!
Written by a customer while visiting Google LLC