Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Love my new Nest Thermostat
on December 7, 2018
Posted by: Anonymous
The product was actually very easy to install, even though I have minimal experience setting up electrical devices, fixtures, etc. The product looks great, performs the function I needed, and even offers additional useful features I didn't expect. The app is intuitive, easy to setup, and very convenient. It feels good knowing I am saving energy and money from day one.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great product
on March 17, 2019
Posted by: Comack
Bought this thermostat to upgrade my previous programmable thermostat. The best thermostat is better than I expected. I love the home/away assist feature and being able to heat or cool my home before I get there so that it is the exact temp I want when I get home. Installation and setup was really easy and I like the color and finishes of the thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great product
on April 1, 2018
Posted by: Spoon
Easy to install and works as advertised!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermostat
on May 28, 2019
Posted by: Nesttherm
Easy to install, looks great and I love the fact I can monitor my home temp from any where
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Wish it had a brain
on March 3, 2021
Posted by: Judy
I like my thermostat for visibility, but it is not learning my schedule, which is not complicated. It just seems to set temperatures arbitrarily. I had one in my other house, and it was wonderful.
I would recommend this to a friend!
Response from Google LLCBy John, Google Customer Care, March 11, 2021
Hi Judy,
Thanks for sharing your experience with us. We understand that the Nest Learning Thermostat doesn’t follow your preferred schedule and we’d like to help you right away.
It can take some time for your thermostat to learn your heating and cooling schedule as well as how quickly your home heats up or cools down. So, for the first few days you have it, you’ll need to teach your thermostat what temperatures you like and when. Just turn the temperature up or down on your thermostat or with the app.
If you've been using it for a while now and it still hasn't learned your schedule, you can reach out to us to further work on it and help you out. You can get in touch with us here: https://support.google.com/googlenest/contactflow
Thanks for sharing your experience with us. We understand that the Nest Learning Thermostat doesn’t follow your preferred schedule and we’d like to help you right away.
It can take some time for your thermostat to learn your heating and cooling schedule as well as how quickly your home heats up or cools down. So, for the first few days you have it, you’ll need to teach your thermostat what temperatures you like and when. Just turn the temperature up or down on your thermostat or with the app.
If you've been using it for a while now and it still hasn't learned your schedule, you can reach out to us to further work on it and help you out. You can get in touch with us here: https://support.google.com/googlenest/contactflow
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing Thermostat
on March 4, 2018
Posted by: Landreaux
We purchased two Nest thermostats to replace our older but working thermostats. The installation was simple and around 30 minutes for each one. The functions are very easy to use and intuitively simple. It has a great look on the wall as well. The ability to learn our patterns and adjust the temperature appropriately is a great feature. We would rate it more than 5 stars if we could. We would and have recommended this product to our friends and neighbors.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Simplicity at its best
on July 28, 2018
Posted by: Special K
Love the dial function to navigate and set desired programs on NEST! Couldn't ask for anything more... satisfied customer.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest is amazing!
on March 9, 2018
Posted by: DiedraAnn
Super easy to install! The nest paid for itself within a month! I rent a very very old house with hardly any insulation and in December of 2017, my power bill was nearly $600 (very cold temperatures) with my old thermostat. Throughout the next billing cycle, the nest was installed halfway through the month and my January bill (still very cold) was cut in half! I am very please with the results. I’ve never been so excited to pay a power bill! It’s early March and much warmer outside—my new bill just came out yesterday and was only $122! Compared to last year, our bills were around $250.
I would recommend this to a friend!
Written by a customer while visiting Google LLC