Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
3
can't maintain internet connection on mesh system
on April 28, 2021
Posted by: tlkflat
love the basic thermostat, however using an orbi mesh system just does not work high/erattic pings disconnect every time you use the app, temp has a mind of its own, settings or schedule be da;;;;
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 1, 2021
Hi there tlkflat, thanks for taking the time to share your feedback with us. We’re sorry to hear that you are having a connectivity issue with your Nest Learning Thermostat.
Connectivity issues for Nest thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-Fi settings. The erratic behavior you observed with the Nest Learning Thermostat may happen as an effect of the Wi-Fi connectivity issue and the learning process for it. Nest Learning Thermostat has the feature called Auto-Schedule that learns from the temperature changes you make on the thermostat over time and then creates its own schedules. You can turn off this feature to control the thermostat schedules all by yourself. Here's how you can turn it off:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also recommend clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
We'd be happy to take a look at the issues and do our best to resolve them for you. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
Connectivity issues for Nest thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-Fi settings. The erratic behavior you observed with the Nest Learning Thermostat may happen as an effect of the Wi-Fi connectivity issue and the learning process for it. Nest Learning Thermostat has the feature called Auto-Schedule that learns from the temperature changes you make on the thermostat over time and then creates its own schedules. You can turn off this feature to control the thermostat schedules all by yourself. Here's how you can turn it off:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also recommend clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
We'd be happy to take a look at the issues and do our best to resolve them for you. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Just ask I might tell you
on January 22, 2020
Posted by: Rhonda P
This is wonderful. Buy it you will love it. I have two houses and have them at both.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat
on June 29, 2020
Posted by: Hola
We had our Nest installed a few days ago and one thing we did notice immediately was our home cooled immediately. Our home became much cooler compared to the Thermostat we had. We have are home set to 76 throughout the day and it feels great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostat
on August 15, 2018
Posted by: D. Nguyen
It just works.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Our home is more comfortable now
on May 13, 2020
Posted by: Maryea
We really like the Nest Thermostat! It was fairly easy to install, and at first, we had it just learn the temperatures we like and I was amazed how well it did but we decided we'd prefer to set a schedule. It was easy to set it up and we like that the temperatures are always right where we want them and our home feels more comfortable with the Nest than it did with our old thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on February 3, 2019
Posted by: Anonymous
Wonderful product
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Best Thermostat Ever!
on April 1, 2021
Posted by: Sharon
The Nest Learning Thermostat is the best ever! It affords me the luxury of controlling the temperature from my phone. Moreover, it also affords me the luxury of never having to get up to adjust it. I highly recommend this product because it is worth ever penny.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
on September 24, 2018
Posted by: Anonymous
So far all is good with the thermostat. It was made easy to install by homeowners. Waiting to see how much energy it will save. It also looks cool!
I would recommend this to a friend!
Written by a customer while visiting Google LLC