Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
on October 29, 2018
Posted by: Anonymous
Excellent product , very easy to install seems to work as promised
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermostat
on February 19, 2018
Posted by: McBadger
This is the thermostat you did not know you needed. I would recommend to anyone who has an old school thermostat or is building a new house.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
So So Good
on April 28, 2018
Posted by: goforit
Owning homes in 2 countries and controlling the heating & water temperature remotely is so Cool (& very very effective). Simple to use with great benefits.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product and Service!
on November 12, 2018
Posted by: Anonymous
Just installed the thermostat myself and it was very easy. Couldn’t of asked for better support and information to make it happen. Also thermostat looks great in our entry way and so does the mobile app! I’m able to program our temperature now remotely and also amazing that it will learn our daily routin this is great!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Such a great upgrade
on April 15, 2018
Posted by: Charliebronson21
The previous owners of the house had the typical thermostats, which I've found nothing wrong with, but wanted to get the entire house automated. It's great to have the thermostat learn that we are at work and to ease up on the climate control but make it comfortable for us when we are arriving home. Looks great too, so that a plus.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermostat
on July 5, 2018
Posted by: Kraig E.
Great product so far. Easy setup with great instructions. Had it installed and running in about 15 minutes. Watched a few YouTube videos and it was pretty straight forward. I would recommend this to anyone who is thinking about it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Not so understanding
on August 17, 2021
Posted by: RoseQ
So I wanted my home energy efficient but not sure why it’s not understanding that I like it cooler at night. I set it up and yet it goes into ECO mode thinking I am not Inside the house. Not a pleasant addition for that matter.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, August 21, 2021
Hi RoseQ, thanks for your feedback and for bringing this to our attention. We’re sorry to learn that you’re having an issue with the Eco mode of your Nest Learning Thermostat. Thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You can manually set the temperature and create your schedules for the thermostat to follow. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
Also, if the Nest app won’t recognize your location whether you’re away or home, checking your location from the Nest app may help. Make sure that your location from the Nest app settings matches your location using another map app.
- In the Nest app, go to Settings > Home info > next to “Address,” verify that the information is correct. If you need to change the address, tap Address.
- If there are other people who share access to your home and control devices, they should also check that their phone’s location is correct in the app.
If you need further assistance, our support team is always available to help you here: https://support.google.com/googlenest/gethelp
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
Also, if the Nest app won’t recognize your location whether you’re away or home, checking your location from the Nest app may help. Make sure that your location from the Nest app settings matches your location using another map app.
- In the Nest app, go to Settings > Home info > next to “Address,” verify that the information is correct. If you need to change the address, tap Address.
- If there are other people who share access to your home and control devices, they should also check that their phone’s location is correct in the app.
If you need further assistance, our support team is always available to help you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat
on January 7, 2019
Posted by: Anonymous
The Nest was really easy to install and is so easy to use. It is really nice to be able to control it from an app when at home and away.
I would recommend this to a friend!
Written by a customer while visiting Google LLC