Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
2
Nest Thermostat
on May 23, 2021
Posted by: John
Difficult to adjust the thermostat manually. Swiping the side of the thermostat to change settings is a learned practice and many times doesn't work.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 29, 2021
Hi John, thanks for taking the time to share your feedback with us. We are sorry to hear that you are having some difficulty using Nest Thermostat.
We designed the Nest Thermostat as a simplified version of our other Nest thermostats. If you’re willing to try, we recommend checking our online Beginner’s Guide to familiarize yourself with the menu and controls for your Nest Thermostat by visiting this page: https://support.google.com/googlenest/answer/9248184
If you have any questions or concerns you’d like us to assist you, we'd be happy to help here: https://support.google.com/googlenest/gethelp
We designed the Nest Thermostat as a simplified version of our other Nest thermostats. If you’re willing to try, we recommend checking our online Beginner’s Guide to familiarize yourself with the menu and controls for your Nest Thermostat by visiting this page: https://support.google.com/googlenest/answer/9248184
If you have any questions or concerns you’d like us to assist you, we'd be happy to help here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product
on January 18, 2019
Posted by: Anonymous
We installed the Nest Learning Thermostat a few months ago and it has been a great investment. Our monthly energy efficiency rating has improved and our utility costs have gone down. I love the app and it is easy to make adjustments from anywhere.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use and excellent add
on January 10, 2019
Posted by: Anonymous
The Nest Thermostat is easy to install and setting time and temp is easy. It learns quickly and connects with many security providers allowing it to know when you are hone or away.
This should save us a good amount on our utility billing.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Second and Third Nests that I have owned
on October 8, 2019
Posted by: VWGoose
I just installed these last night, and it went relatively well. I did have to have an HVAC professional assist, as one installed with no problem, but the second one blew a fuse in the AC unit somehow. Even with that hassle, it was not a bad installation process to do myself. I have had a nest before, and we were impressed by how efficient it was once it learned our preferences .
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on May 23, 2019
Posted by: Fran Schwartz
I bought the Nest Thermostat & love being able to control the device from anywhere. It’s Definitely worth looking into and having control of your home no matter where you are.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Nest
on June 29, 2018
Posted by: Scott H.
Great product so far! I bought three for my house and love them. Easily installed and setup.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Nest thermostat
on June 5, 2020
Posted by: Greg Thomp
Had problems connecting to my network after changing password. Used online chat and they sent a new thermostat out. New stat working great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest
on January 24, 2018
Posted by: Glenn Muster
I have two Nest thermostats controlling my home.
They have performed beyond my expectations. So far I am very pleased with them. There is no downside, that I can see, to them.
I would recommend this to a friend!
Written by a customer while visiting Google LLC