Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
AVP
on March 4, 2021
Posted by: Harry
Works great. Had some issues with WiFi but was resolved by replacement device provided by Google.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love this product
on August 30, 2018
Posted by: Amy A
The NEST has saved me $125 a month on my electric bills and has allowed my tenant to change the ac from her phone
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Super easy setup
on July 11, 2019
Posted by: JesusR
Real easy to set up just follow app instructions even tools are included
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Steve T
on May 23, 2020
Posted by: Iroccamarofan
Everything was easy to install and setup goes smooth. Just follow your smartphone and the directions on the Nest.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
What an amazing product!
on November 25, 2018
Posted by: Anonymous
I’ve had plenty of WiFi thermostats over the years ! Nothing compares to a nest ! Easy instructions finally ! Easy set up! Easy easy easy ! Don’t waste your time with any other product ! When your done buy the doorbell I DID ! Can’t wait for a special or discount on the outdoor IQ camera ! I want it next!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Best of the Best
on November 22, 2018
Posted by: Anonymous
This is by far the best thermostat on the market. Set up is easy with tool and self tapping screws for the installation. Eco friendly device to help save you money and be more efficient for the environment. You have to try it yourself to experience the best of the best. You won't regret it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Interesting
on July 14, 2021
Posted by: Glenn
I like the idea of the simple way of adjusting the degrees and displays when close by. Be good if I could calibrate the unit as the degrees are slightly off compared to my inside temperature.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, July 18, 2021
Hi Glenn, thanks for letting us know about this. We're sorry to hear that Nest Learning Thermostat is not giving accurate temperature readings. There can be several reasons why this may be happening.
A difference of a couple of degrees is acceptable as your benchmarking temperature on Nest Learning Thermostat. But greater differences do need attention. Below are some steps that may help you with the issue:
- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Nest thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.
If the issue persists, we'd like to take a look at it for further examination and help you as best as we can. Please feel free to reach out our support team here: https://support.google.com/googlenest/gethelp
A difference of a couple of degrees is acceptable as your benchmarking temperature on Nest Learning Thermostat. But greater differences do need attention. Below are some steps that may help you with the issue:
- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Nest thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.
If the issue persists, we'd like to take a look at it for further examination and help you as best as we can. Please feel free to reach out our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Works Well
on August 25, 2020
Posted by: Newer Technology
Checked multiple reviews before purchasing. Was offered discount through our utility company and took advantage of it. We watched the videos to confirm this model would work without C wire. Installation was relatively easy. The hardest part was getting the app on the phone. Instructions mentioned to type in code but it worked better with using the scan code. Google Home app is needed too.
I would recommend this to a friend!
Written by a customer while visiting Google LLC