Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
1
Temperature
on June 22, 2021
Posted by: Michael
Learning feature is horrible keeps shutting off. Not sure if I will keep it. I have called a couple of times to get help.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 23, 2021
Hi Michael, thanks for taking the time to share your feedback. We are sorry to hear about the inconvenience you are dealing with Nest Learning Thermostat.
With Auto-Schedule, your Nest thermostat learns what temperatures you like at different times of the day. It will take a few days before it learns your patterns. For the instances that the system is shutting off, your Home/Away Assist might be turned on, or due to the recent schedule. You can use your Nest thermostat as a traditional thermostat to keep your desired temperature. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also recommend clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll help you as best as we can. You can reach out to us through our Google Nest Support page: https://support.google.com/googlenest/gethelp
With Auto-Schedule, your Nest thermostat learns what temperatures you like at different times of the day. It will take a few days before it learns your patterns. For the instances that the system is shutting off, your Home/Away Assist might be turned on, or due to the recent schedule. You can use your Nest thermostat as a traditional thermostat to keep your desired temperature. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also recommend clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll help you as best as we can. You can reach out to us through our Google Nest Support page: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing product
on August 24, 2018
Posted by: Rios
Great product! Love the look and how it saves me money!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product
on March 28, 2021
Posted by: Mark
Within a few days already auto adjusting to my behaviors. Saving money has never been so easy.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use
on December 28, 2019
Posted by: Viper
Great device and really easy to use. Was pretty simple to install once you figure out that a single letter like R on your old thermostat goes to R1 on the nest.
The app is very simple to use and set up nicely.
The only issue I had with the decide was after I set it up for some reason it was reading 5 degrees higher then my other thermostat and thermometer but after a few hours it was normal.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to setup
on February 12, 2018
Posted by: Arun
The setup was extremely easy. I initially was a bit concerned on what it will take but the instructions were clear and it was one the easiest installs I have ever done. The equipment is also very easy to operate.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
owner
on March 3, 2018
Posted by: juanes
Excellent product .. very satisfied. will recommended 100%
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Super easy and extremely well designed!
on February 23, 2019
Posted by: Anonymous
Super easy to install and use, and extremely well designed! So far I'm really impressed!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Upgraded thermostat
on September 16, 2018
Posted by: Bigdogrn3
I was contacted by my energy company needing to upgrade. A program to replace with a Nest being offered and since had heard of Nest readily accepted this and quite happy with the product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC