Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Great quality and design
on January 28, 2019
Posted by: Anonymous
I decided to get a new smart home thermostat. After looking around i decided on this thermostat. The ease of installation and setup was great. It looks very elegant and stylish. All you need is in the box and even includes a nice small screwdriver. It even comes with a wall plate to cover up any other mounting holes from previous thermostats. It also has full function with Alexa devices.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Save energy
on January 7, 2019
Posted by: Anonymous
I keep my house warm for more time and save more money
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome product
on February 17, 2019
Posted by: Anonymous
I would suggest you check the nest products. Send me products to review.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great
on November 13, 2021
Posted by: Renzo
The nest is a great product and I received excellent support over the phone and I requested a technician to come to the house, who came and was very helpful
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Home owner
on November 30, 2018
Posted by: Anonymous
Extremely easy to install and is working and easy to schedule as soon as your done installing it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Little device does alot
on September 15, 2019
Posted by: Schaar
This device was not hard to install and a is simple to uses. The fact I don't have to get up or stop walk to the other side of the house to turn down the air or heat is very nice. I like how it also says about how long it will take before your house reaches the temperature you set it to.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Buy something else
on January 19, 2022
Posted by: Thomas k
I purchased 15 thermostats for our office. Over the past 2 years we have had over a 50% failure rate. Most are due to the faulty WiFi chip, but we’ve also had one thermostat run heat in cool mode. Customer service is great though.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 22, 2022
Hi Thomas k, thanks for sharing a review about the Nest Learning Thermostat, and we’re sorry to hear that it had more than 50% failure rate over the past two years. We can imagine how difficult it has been for you, and this is definitely not the ideal experience we intended to share with you. Your feedback means a lot to us. This helps us constantly improve our products and services by knowing what we are doing right and what we can work on, and we’ll definitely share this with the right team. If you have any concerns, or for anything you’d like us to address with, let us know anytime here and we’d be more than happy to help: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Love it
on August 26, 2018
Posted by: Gary west
One of the if not the best thing I have ever bought. I don't have to think about it. It looks great. And it has lower my RAGE bill.
I would recommend this to a friend!
Written by a customer while visiting Google LLC