Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
1
Poor battery performance
on October 13, 2021
Posted by: rcustin
The battery in my 4-year-old Nest Learning thermostat failed and I was required to purchase an entirely new thermostat. Not happy... The battery replacement was not consumer-friendly. I believe that Google should reevaluate the design of these units to permit a simple battery exchange. This, unfortunately, would result in fewer thermostat sales for Google but would benefit the consumer and the environment. It's up to Google to do the right thing until legislation is passed requiring manufacturers to produce consumer repairable products.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, October 17, 2021
Hi Rcustin, thanks for taking the time to share your feedback. We’re sorry to learn that the battery of your Nest Learning Thermostat failed to work after 4 years of using it. Since the Nest Learning Thermostat has a built in battery, the ability to replace it is a great idea. We value your feedback and we'll make sure to pass this along to the right team, as we are always working to understand our customer’s needs and expectations.
We’re hoping that you’ll give the Nest Learning Thermostat a chance to provide comfort in your home. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp
We’re hoping that you’ll give the Nest Learning Thermostat a chance to provide comfort in your home. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Best easy install and operation!!
on November 28, 2018
Posted by: Anonymous
Very Nice product, i Love it, easy app control, easy set up motion sensing is excellent I would recommend it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product!
on March 4, 2019
Posted by: Anonymous
This is my second Nest thermostat. Great product! easy to use!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Broken / Clunky - Questionable Service
on July 9, 2021
Posted by: Alex G
Not really happy with this product. Should have chose another option.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 11, 2021
Hi Alex G, thanks for giving us your feedback about your Nest Learning Thermostat. We’re sorry for falling short of your expectations. We’d like to help you further if we can identify areas where we can improve your experience. You may reach out to our support team and we’d be happy to help. Here’s the link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great way to manage home temperatures
on March 13, 2018
Posted by: Stacey
I love that the Nest allows me to manage temps in the house via an app. Also, we live multi-generational, so it allows us to maintain our privacy, while still adjusting the temperature.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to install
on June 8, 2018
Posted by: Jill Jackson
I thought I would be a little intimidated to install myself. Thankfully this was beyond easy!!! Good job Nest!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Outstanding addition to my home.
on January 22, 2019
Posted by: Anonymous
I have found the Nest thermostat to be everything I expected. It learns quickly and it keeps my home very comfortable which running my heating and cooling equipment only a minimum amount of time and saving me on my energy costs. I am very pleased with the addition it has made to my home and it fits the other "smart" devices I have for my home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love it!
on August 7, 2018
Posted by: Smart home enthusiast
Looks great. So easy to install and use. I love all my Nest products and they integrate perfectly and seamlessly with the Nest app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC