Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
2
WiFi Malfunction
on August 10, 2021
Posted by: Drew
I'm now on my 4th thermostat from the wifi burning out. Really inconvenient when you need to control the thermostat remotely.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, August 13, 2021
Hi Drew, thanks for posting your feedback. We’re sorry to hear that you have a recurring issue with your Nest Learning Thermostat’s battery. We understand how inconvenient it can be. We’re always here to help, and if you are willing, we’d like to take a closer look and isolate what’s causing the issue. Feel free to contact us anytime using this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great product and great setup support
on January 12, 2022
Posted by: Todd
Very happy that I switched to this product! It is quickly learning our temperature habits and though there is some complexity and setting it up, Google customer support was very helpful and solving a problem that I had caused. Looking forward to saving money on my energy bill now!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Perfect for your home
on July 27, 2020
Posted by: Rolanda Williams
It’s so easy to use, you can control your home temp from anywhere in the house or away. I should have gotten one long time ago.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great product
on March 14, 2019
Posted by: Harmonizer
Three out of four Nest products have performed flawlessly, love them. The second thermostat I bought has a catch or rough place in the rotation. Doesn’t affect the function but is irritating thus the 4 star rating.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermostat and doorbell
on December 9, 2018
Posted by: Anonymous
After reviewing multiple products, I purchased both the nest thermostat and doorbell. I integrated both products into my home automation. The installation and integration was really simple and very intuitive. Works really well and I am looking at incorporating more of the Nest products.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great thermostat
on May 14, 2018
Posted by: Bobbo489
The thermostat was easy to set up. It stepped through each thing to be done and was very easy to follow. Also, the ability to set schedules and remotely adjust the temperature makes it even better.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing high-tech thermostat
on September 22, 2020
Posted by: Sergiy
Very easy to set up and configure, paper instruction, web-site, and video are very helpful.
The human approaching sensor is very funny and works great.
The human approaching sensor is very funny and works great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Myself
on March 17, 2018
Posted by: Alfred
This thermostat is so different from anything I have had in the past. I have had some vision problems for awhile and my old unit would require me to be up close to read it but now I can read it from across the room. I am amazed at how fast it is learning. I am still in the learning stage myself but hopefully I can keep up with it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC