Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
MY NEST
on June 19, 2018
Posted by: Georgiafool
This thing is awesome. It is so easy to hook up. It is so easy to use. Awesome !!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on January 5, 2019
Posted by: Anonymous
Easy to use, easy to set up (for me), saves energy, looks modern, has a lot of features and functions that I am still learning about. It is accurate and considers ambient outdoor temperature when deciding to run the fan or kick on heat/AC. I like the daily usage report.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Good but not great
on June 17, 2021
Posted by: Chris W
This mostly does what you would expect. However, I am pretty disappointed with the accessibility and availability of data. With a smart thermostat that generates data, I should be able to (easily) access more than 10 days of history/usage data.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 18, 2021
Hey Chris W, thanks for your feedback. We're sorry for the disappointing experience with not being able to access more than 10 days of the energy history for your Nest Learning Thermostat.
Although the Energy History on your Nest app is only limited to 10 days worth of data, you have the option to download your complete data by logging-in to
the same Google account you have with your Nest Learning Thermostat on this page: https://takeout.google.com/
Well make sure to pass the details of your feedback to the right team, since we're always looking for ways to improve our products and services. Meanwhile, we look forward to you enjoying your Nest Learning Thermostat. You're more than welcome to reach out to our support team for any support needs you may have, by visiting us here: https://support.google.com/googlenest/gethelp
Although the Energy History on your Nest app is only limited to 10 days worth of data, you have the option to download your complete data by logging-in to
the same Google account you have with your Nest Learning Thermostat on this page: https://takeout.google.com/
Well make sure to pass the details of your feedback to the right team, since we're always looking for ways to improve our products and services. Meanwhile, we look forward to you enjoying your Nest Learning Thermostat. You're more than welcome to reach out to our support team for any support needs you may have, by visiting us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
on December 28, 2018
Posted by: Anonymous
I own my own business and don’t have time to remember to turn on my thermostat at home. The auto-schedule in the app is wonderful!! I never have to worry about my home being too hot or too cold when I get home from work.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Fantastic
on June 18, 2018
Posted by: KevinF
Easy and simple to install - I’m in control of the AC once again and saving money
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Quiet and reliable
on April 28, 2018
Posted by: Kozy
Dont waste your money on inferior thermostats. Just buy the Nest 3rd gen and forget about the other one. Its simple to hook up, and operate. Plus the app is very easy to use. I also have Nest ring door bell on the app. Products are unbelievable easy to use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Simply Simple!
on September 22, 2021
Posted by: JQjR
Great device to simplify your life! Worth every penny.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great product
on January 7, 2019
Posted by: Anonymous
Read the included instructions which were easy to understand and follow. Installation took about 15 mins. I'm not a professional but I do have other nest products so I was already familiar with the app. Highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC